Go Back   Computer Forums > General Computing > Hardware
Click Here to Login
Join Computer forums Today


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 12-12-2010, 11:41 AM   #1
Fully Optimized
 
mikee286's Avatar
 
Join Date: Sep 2005
Posts: 2,130
Default DVD drive compatible with compaq

I just added an LG dvd drive to a clients compaq presarrio desktop and it seemed to work fine with it but after I left they started to get errors

"This error can be caused by unplugging the removable storage device installed such as an CD-ROM drive that is failing. Make sure any removable storage
is properly connected and then restart your computer. If you continue to receive this error message, contact the hardware manufacturer'. Status: 0xc00000e9
Info: An unexpected I/O error has occurred."

What I was wondering is does compaq have restrictions on their computers so you can only use their replacement parts or what could be causing this error?

Edit: it is running windows 7 32bit and have a pentium dualcore and 1gb ram. That's all the specs I can get for now until I go back over there
__________________

__________________
AMD Phenom II x6 1045T @ 2.7 Ghz, 8Gb Corsair Vengeance Ram, crucial M500 240GB SSD, 500GB WD
1.5 TB Seagate, XFX Radeon 6670 1Gb GDDR5, Windows 7 Professional 64bit
mikee286 is offline   Reply With Quote
Old 12-12-2010, 11:50 AM   #2
In Runtime
 
Aastii's Avatar
 
Join Date: Nov 2009
Posts: 329
Default Re: DVD drive compatible with compaq

Any part should work in any computer so long as it has the correct interfaces and drivers, which the generic drivers will cover, so that isn't an issue.

I would first check device manager in control panel to see if it is correctly installed. If it is, I would either try the drive in a known working computer, or put a known, working drive in their computer and see if it works
__________________

__________________
Primary::: Asus M4A79XTD EVO | AMD Phenom II x3 720BE @ 3.4GHz | 2 x 2GB Corsair 1600MHz | XFX HD5770 + eVGA GTX260 Physx | 500GB Samsung F3 + 520GB Storage | Corsair Obsidian 700D | Win 7 Ultimate x64
Secondary::: Asus P5N32-E SLI Plus | Intel Q6600 | 2 x 1GB Corsair 800MHz | Gigabyte 9800GT | 180GB Caviar Blue + 250GB Storage | Win 7 Ultimate x64
Aastii is offline   Reply With Quote
Old 12-12-2010, 12:04 PM   #3
Fully Optimized
 
mikee286's Avatar
 
Join Date: Sep 2005
Posts: 2,130
Default Re: DVD drive compatible with compaq

I don't really have an extra hdd lying around are there any free programs that can diagnose a potential issue with a hdd? The person did say that someone else serviced her computer a while back and installed a hard drive but the hard drive they put in had an installation of vista on it which came from somewhere else but I wiped that out and put windows 7 home premium on it.

I'm not sure if this is a bsod on startup or what but is there anything I can do to diagnose this if windows won't boot?
__________________
AMD Phenom II x6 1045T @ 2.7 Ghz, 8Gb Corsair Vengeance Ram, crucial M500 240GB SSD, 500GB WD
1.5 TB Seagate, XFX Radeon 6670 1Gb GDDR5, Windows 7 Professional 64bit
mikee286 is offline   Reply With Quote
Old 12-12-2010, 12:16 PM   #4
In Runtime
 
Aastii's Avatar
 
Join Date: Nov 2009
Posts: 329
Default Re: DVD drive compatible with compaq

I didn't mention a hard drive, when I said drive I meant optical drive, as in another DVD drive

If you can boot into windows, you can find out if the system has been BSODing.


If you have admin access to your computer, you can find out the stop error code and message easily, though it can sometimes be tedious and time consuming, as there is a large list to look through, but we can shorten that time greatly. I will assume you know at least the date that the BSOD occurred

To find out what stop error you had, go the control panel, then administrative tools.

Open up event viewer. You will see on the left of the window a set of 4 folders, like in the picture below. Click Window Logs, then System.


You will then have a window something like this:



Click the Date and Time tab, and it will sort the events in ascending order. Go through them until you find an entry that has a level of Error and has an icon with a white ! in a red circle next to it. It will say in the source column BugCheck. Click this and will say, in the box below, something along the lines of:

Quote:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff88004badcf7, 0xfffff880021566a8, 0xfffff88002155f00). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 101110-24367-01.
The first hex value outside of the brackets, in this case 0x000007e, is the stop code
__________________
Primary::: Asus M4A79XTD EVO | AMD Phenom II x3 720BE @ 3.4GHz | 2 x 2GB Corsair 1600MHz | XFX HD5770 + eVGA GTX260 Physx | 500GB Samsung F3 + 520GB Storage | Corsair Obsidian 700D | Win 7 Ultimate x64
Secondary::: Asus P5N32-E SLI Plus | Intel Q6600 | 2 x 1GB Corsair 800MHz | Gigabyte 9800GT | 180GB Caviar Blue + 250GB Storage | Win 7 Ultimate x64
Aastii is offline   Reply With Quote
Old 12-12-2010, 02:29 PM   #5
Fully Optimized
 
mikee286's Avatar
 
Join Date: Sep 2005
Posts: 2,130
Default Re: DVD drive compatible with compaq

ok im at the persons house and the message comes up before I can get to the startup menu. it says windows is loading files and that bar goes across then it says windows boot manager then below it says the message on a black screen. the windows is loading files thing goes for about 10 min or more before the message happens. any ideas? Need help real quick
__________________
AMD Phenom II x6 1045T @ 2.7 Ghz, 8Gb Corsair Vengeance Ram, crucial M500 240GB SSD, 500GB WD
1.5 TB Seagate, XFX Radeon 6670 1Gb GDDR5, Windows 7 Professional 64bit
mikee286 is offline   Reply With Quote
Old 12-12-2010, 02:37 PM   #6
Site Team
 
celegorm's Avatar
 
Join Date: Sep 2006
Posts: 10,713
Send a message via AIM to celegorm
Default Re: DVD drive compatible with compaq

if you just replaced the CD drive, what happens when you unplug it?
__________________
"as a fanboy i refuse to admit it and will pull countless things out of my butt to disprove it"

Team Thelegorm! Total Kills: 21 (i iz in uor profile, editsing your sigz)
celegorm is offline   Reply With Quote
Old 12-12-2010, 02:41 PM   #7
Fully Optimized
 
mikee286's Avatar
 
Join Date: Sep 2005
Posts: 2,130
Default Re: DVD drive compatible with compaq

same thing thats the first thing i tried
startup repair does not work either, neither does unplugging the dvd drive that was added
__________________
AMD Phenom II x6 1045T @ 2.7 Ghz, 8Gb Corsair Vengeance Ram, crucial M500 240GB SSD, 500GB WD
1.5 TB Seagate, XFX Radeon 6670 1Gb GDDR5, Windows 7 Professional 64bit
mikee286 is offline   Reply With Quote
Old 12-14-2010, 09:46 AM   #8
..m.0,0.m..
Site Team
 
iPwn's Avatar
 
Join Date: May 2010
Location: USA
Posts: 3,870
Default Re: DVD drive compatible with compaq

So I read online a few days ago somewhere (Sorry I don't have the link) that this may be caused by removable media adapters. Are there any that you can disconnect?
__________________
Me: You'd think as the dominant species we wouldn't be so effing stupid.
J: We're just intelligent enough to be completely effing stupid.
iPwn is offline   Reply With Quote
Old 12-14-2010, 04:20 PM   #9
Fully Optimized
 
mikee286's Avatar
 
Join Date: Sep 2005
Posts: 2,130
Default Re: DVD drive compatible with compaq

you mean like thumb drives or external HDD?
__________________
AMD Phenom II x6 1045T @ 2.7 Ghz, 8Gb Corsair Vengeance Ram, crucial M500 240GB SSD, 500GB WD
1.5 TB Seagate, XFX Radeon 6670 1Gb GDDR5, Windows 7 Professional 64bit
mikee286 is offline   Reply With Quote
Old 12-14-2010, 04:34 PM   #10
..m.0,0.m..
Site Team
 
iPwn's Avatar
 
Join Date: May 2010
Location: USA
Posts: 3,870
Default Re: DVD drive compatible with compaq

For example:
__________________

__________________
Me: You'd think as the dominant species we wouldn't be so effing stupid.
J: We're just intelligent enough to be completely effing stupid.
iPwn is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -5. The time now is 02:39 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0