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Old 01-18-2007, 08:47 PM   #1
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Default Does Asus have Good Customer SErvice?

I'm about to pull the trigger on an Asus G1 laptop. but it's a pretty big investment and I want to know that if it breaks down or whatnot, what type of customer service i would be getting.

I"ve never dealt with Asus before, so I want to know if anyone has had any expereince with them.

Thanks a bunch
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Old 01-18-2007, 09:00 PM   #2
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Default Re: Does Asus have Good Customer Service?

Quote:
Originally Posted by TibsBeatAll
I'm about to pull the trigger on an Asus G1 laptop. but it's a pretty big investment and I want to know that if it breaks down or whatnot, what type of customer service i would be getting.

I"ve never dealt with Asus before, so I want to know if anyone has had any expereince with them.

Thanks a bunch

Oh man...ASUS is awesome....I ran, awhile back, a P4 2.4ghz @ 2.9Ghz o/c

Great Support from my experience...

Brandon F.
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Old 01-18-2007, 09:10 PM   #3
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Default Re: Does Asus have Good Customer SErvice?

they have pretty good service. it really depends on what your problem is, but with warranty work they are generally pretty good. i'm off warranty with my z8100 and they have been giving me the run around on a part replacement i need and its bugging me though.
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Old 01-18-2007, 11:15 PM   #4
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Default Re: Does Asus have Good Customer SErvice?

Can't say iv'e ever had to use ASUS Customer Support, but i can assure you that the worst in my experiences is by far Gigabyte. WORST customer service, they are unhelpful, took 4 weeks to receive a reply and reply basically told me to go a forum and ask because they couldn't tell me. Not a bad product, BAD support.

Matt
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Old 01-19-2007, 02:35 AM   #5
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Default Re: Does Asus have Good Customer SErvice?

Haven't had anything to do with their customer support, but all the hardware I have had from them has been great.
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Old 01-20-2007, 11:38 AM   #6
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Default Re: Does Asus have Good Customer SErvice?

I'd rather ask the cup of coffee on my desk for support that ASUS!! They gave me a runaround on my mobo and why the RAM would not work. It's a long story but needless to say I'd never call them for anything again!
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Old 01-20-2007, 11:42 AM   #7
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Default Re: Does Asus have Good Customer SErvice?

I've had decent service from them in the past. The chipset fan on my motherboard died on me so i called them up and about 3 days later i had a new one no questions asked. I think that's the only time i dealt with them.
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