just do a reinstall and don't format, choose "keep current file structure intact" or something like that, it'll keep all her files and just move the previous install to a windows.old folder, that way she can get all her old files...
if i can tho i have to save her photos and music
so bascily windows is currupt how can i restore it for is there a way to reformat but save all non installed files
if the os that was on it before was xp then pop in the xp disc and do a repair installation. everything will be reinstalled apart from the documents and programs.