Did you ask if you can exchange the defective product for a new one?
Originally Posted by Komplett.ie
Delivery damaged or missing items
If you receive the wrong goods or certain items are absent from the order you have placed with us, then we advise the following:
Send an e-mail to email@example.com
containing the following information:
* Customer number
* Order number
* Product number of the missing or faulty item(s).
* An accurate description of the problem
* Provide digital images of the parcel, if possible.
You will then receive information on how we will solve the problem ASAP.
have you tried that yet? If not, its worth a shot. I also suggest to call them up and give them hell. But it does cost money per minute .15 euros i believe. But over the phone is a lot more effective than emails.
EDIT: And check www.resellerratings.com
before you buy things too
always helps. Turns out komplett has a 4.29/10 overall rating. Horrible i tell you.