Oh yeah, typical "helpdesk" response - "RELOAD IT!"
*facepalm*
If it's XP and it's infected, there are far easier ways to combat a virus or spyware on a system that might be manifesting itself. If the system doesn't boot into safe mode (have you tried?) then maybe then, but as an outright answer, there are better ways to combat it.
*facepalm*
If it's XP and it's infected, there are far easier ways to combat a virus or spyware on a system that might be manifesting itself. If the system doesn't boot into safe mode (have you tried?) then maybe then, but as an outright answer, there are better ways to combat it.