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Old 05-12-2009, 09:06 AM   #1
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Default Can't open my back-up recovery files

Hello everyone

First time posting here;
I've been reading this great forum for some time, looking for answers for a problem I have, however I'm overwhelmed and mostly goes right over my head, my computer skills are limited do basics only.

Here's my problem; due to a virus I had to do a completely recovery on my Gateway using the manufacturer "recovery which supposedly should have saved my documents" it defolted to a "my back-up" documents. Some some reason, I can't open those documents which contains lots of pictures and some word docs as well.

When I right click on this "my back-up file", its properties indicate 9 plus gig of memory which is about right. Again, I just can't open those documents.

Is there a chance that with some help from you guys I can recover and see those documents again?

I would appreciate if some of you could help me.

Thank you

JoeD
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Old 05-12-2009, 02:30 PM   #2
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Default Re: Can't open my back-up recovery files

When you did a recovery it only puts your files back to the time
you purchased your computer.
It is supposed? to save your files.
This is sometimes not the case.
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Old 05-12-2009, 06:36 PM   #3
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Default Re: Can't open my back-up recovery files

Quote:
Originally Posted by darroll View Post
It is supposed? to save your files.
This is sometimes not the case.

Thanks for responding.

You asked a good question, the only thing I know is that I had two ways of recovering my computer, one choice give the option of saving the documents on a" My back-up documents file" and the other choice did not. I choose the first option.

Thanks for your input.

JoeD
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Old 05-14-2009, 09:19 AM   #4
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Default Re: Can't open my back-up recovery files

I realize that been a new guy on this forum, I can't expect a high numer of responses to a newbi question. So I respectufy ask again for a bit more of info from pros like you guys.
If all possible, please help me out solving this problem. Thank you

JoeD
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Old 05-14-2009, 10:10 AM   #5
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Default Re: Can't open my back-up recovery files

What does it say when you try to open the folder/files?
What are the files listed as?

i.e, are they listed as image files; jpeg, bmp, etc, or are they listed as unknown files with no file name?
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Old 05-15-2009, 05:03 PM   #6
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Default Re: Can't open my back-up recovery files

Thanks;

I can't even see the files individually, the "my back-up folder" where all the supposedly saved documents are, show these properties: audit-install-in-progress,autoexec.bat, config.sys...

This back-up folder contains other folders but none of them show significant memory enough memory to amount 9 plus gig of memory.
For example, one folder says MRT.exe.-p,mrtstub.exe.


Thank you

JoeD
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Old 05-15-2009, 08:49 PM   #7
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Default Re: Can't open my back-up recovery files

I wonder if you should put the disc back in again.
It may have a utility to unpack what its packed up in the recovery, since it may be in a compressed format, which is unviewable, since you may have hidden files/folders set to on in the folder properties.
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Old 05-18-2009, 09:12 PM   #8
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Default Re: Can't open my back-up recovery files

Thanks a ton.

I'm going to leave that task for someone that knows what to do...me!, I might screw it up even more!!!!!!!

Thanks again.

JoeD
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