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Old 02-26-2004, 09:13 AM   #1
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Unhappy Can't Install Modem...

I have a Conexant HSF2002 Data/Fax Modem that I can't get to install on Win2k. I used the installation files that came with my pre-load version of XP-Home, that didn't work, so I uninstalled the drivers. I dowloaded Generic Drivers from Conexant.com, still no luck. I used the drivers that power the modem under 98se ( which I also have used this modem under successfully ) No Go!

I have uninstalled the drivers, once again...Windows is detecting the Modem, but it keeps giving me driver errors under the troubleshooting tab. What do I do? Any Suggestions Would Be Great......
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Old 02-26-2004, 10:38 AM   #2
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Default Re: Can't Install Modem...

Didn't you get a drivers CD with the card?
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Old 02-26-2004, 05:11 PM   #3
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Yes I do have the original modem installation program files, but it does not work either.
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Old 02-26-2004, 05:23 PM   #4
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I don't know whether the same version of Modem - but for some time they've had a Conexant Driver up for update on http://WindowsUpdate.Microsoft.com - maybe you should try that.

That is a floosie isn't it! If Update doesn't work then I have to admit I have no idea! You tried it in another Port?
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Old 02-26-2004, 10:54 PM   #5
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Default Re: Can't Install Modem...

I tried the download you suggested Kalthorn;
[!!arrgghh!!] it didn't work. I am going to try switching slots..( that's going to be fun )..hope it works, I'm about to yank my hair out over this.
It's a good thing I have a LCD monitor, otherwise I'd run my fist through it!
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Old 02-27-2004, 11:43 AM   #6
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Lol! Well; lets hope for your Monitor's sake that you get it working!
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Old 03-02-2004, 12:32 PM   #7
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Default Re: Can't Install Modem...

I still can't get this modem to work, I tried all three slots, the re-installed drivers, but...Nothing!!! I don't know if I'll ever get this thing to work; I can't think of anything else to do but get another modem!
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Old 03-02-2004, 12:35 PM   #8
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Neither can I - what sort of Modem is it?
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Old 03-02-2004, 12:45 PM   #9
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Default Re: Can't Install Modem...

Conexant HSF2002 Data/Fax
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Old 03-02-2004, 01:04 PM   #10
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Default Re: Can't Install Modem...

Are you sure it works under 2K?
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Old 03-02-2004, 01:23 PM   #11
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Default Re: Can't Install Modem...

I kinda wondered about that too; so I looked on the microsoft website, under the "certified"/"verified" list, it is there for WinXP, Win9x, WinMe, Win2k, and WinNT4.0.

I have also been to IBM, and searched for any updates there; I did find one for a Generic Soft 56k chipset modem. Nope, no good!
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Old 03-02-2004, 01:40 PM   #12
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Default Re: Can't Install Modem...

Hmm. Have you tried it under XP?
Are you sure the modem works?
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Old 03-02-2004, 01:50 PM   #13
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Default Re: Can't Install Modem...

I am using the modem under WinXp right now; I used the modem under Win98se to post my first two messages here. It works perfectly, with no conflicts, under both OS's.
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Old 03-02-2004, 02:22 PM   #14
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That just wierd - so, you're using it on Windows XP and 98, but it doesn't work on 2000?

That is crazy - did it have a modem before? Maybe you could try reinstalling Windows? If its a new install. so that you can check whether that went wrong - otherwise it may not be worth it!

Could you just send the Modem back and get a different make or is it an old one?
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Old 03-02-2004, 02:54 PM   #15
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Default Re: Can't Install Modem...

I've had the modem for to long to take back.

Re-install Windows...[[shivers]] That's gonna take a while. I don't have OEM recovery CD's for this Pc representing Win2k; or Win98. I copyied the I386 folder from my Win2k install on my laptop; also my dual boot of Win98, I copied the Options/Cabs folder, onto Cd-rom to make my OS install CD's. I hid the partitions that I wasn't using to install the OSes. For Win98; it still installed from a quick GUI interface, just by floppy-booting and typing Setup.exe at the command line. For Win2k, I floppy boot, then WINNT.EXE to do a install. This takes away from the quick install option...Win2k took forever to finish copying files!

Oh, well, there I go rambling. I did find one article that may explain why I 'm having so much trouble. If this is the case; I'm not sure if I want to go through any more crap with this thing just to find that it still doesn't work!

http://www.tek-tips.com/gviewthread....538/qid/521338
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Old 03-02-2004, 03:00 PM   #16
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It sounds like theres just something wrong with the Modem; I certainly can't help you anymore - by the sound of it you'll need to finddle with solder and the likes, which I would like to have to talk you through! Infact - I doubt I could do it with a Modem!

Well; if you need anymore help with anything (other than this modem!) - just come back! Please don't judge our problem solvoing abilities by this! Most things I see are sorted here; theres always somebody who can sort it.
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Old 03-02-2004, 03:05 PM   #17
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Default Re: Can't Install Modem...

You probally have but have you tryed this site.
http://www.conexant.com/support/
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