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Old 07-04-2009, 12:07 PM   #1
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Default Can anyone help me clean up my computer?

Since yesterday I have had the fake Antivirus Pro installed and I am getting a few pop ups.

My computer is taking longer to load up than it was when I got it and seems to hand when I open a new tab.

I know it is infected I have run AVG Anti Virus but the above things are still happening.

Can somone please help me clean it up and let me know what to install in order to clean it up completely.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:17:44, on 04/07/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TVersity\Media Server\MediaServer.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre1.5.0\bin\jusched.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Java\jre1.5.0\bin\jucheck.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\SAMSUNG\MagicKBD\MagicKBD.exe
C:\Program Files\SAMSUNG\MagicKBD\PerformanceManager.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\igfxext.exe
C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
C:\Program Files\MagicDisc\MagicDisc.exe
c:\windows\ld12.exe
C:\WINDOWS\explorer.exe
C:\DOCUME~1\AMIRRA~1\LOCALS~1\Temp\Google Toolbar\gtb9C.tmp.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\ProgDVB\ProgDvbNet.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\BitComet\BitComet.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDO WS\system32\drivers\svchost.exe,C:\WINDOWS\system3 2\sdra64.exe,
O1 - Hosts: ::1 localhost
O1 - Hosts: 209.44.111.62 surety.microsoft.com
O1 - Hosts: 209.44.111.62 aware-protect.com
O1 - Hosts: 209.44.111.62 www.aware-protect.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.3.3.2.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: BHO - {8567EDFA-408C-43e9-B929-4C25C04F5003} - C:\WINDOWS\system32\iehelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\ swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [EDS] C:\Program Files\Samsung\Samsung EDS\EDSAgent.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DMHotKey] C:\Program Files\Samsung\Easy Display Manager\DMLoader.exe
O4 - HKLM\..\Run: [BatteryManager] C:\Program Files\Samsung\Samsung Battery Manager\BatteryManager.exe
O4 - HKLM\..\Run: [MagicKeyboard] C:\Program Files\SAMSUNG\MagicKBD\PreMKBD.exe
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [SUPBackGround] C:\Program Files\Samsung\Samsung Update Plus\SUPBackGround.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R240 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIA HE.EXE /F "C:\WINDOWS\TEMP\E_S13E.tmp" /EF "HKLM"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [sysldtray] c:\windows\ld12.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Amir Rashid\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [brastia] C:\WINDOWS\system32\brastia.exe
O4 - HKCU\..\Run: [LowRiskFileTypes] C:\WINDOWS\sysguard.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: legupd32.exe
O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Device Detector 3.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
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Old 07-04-2009, 12:30 PM   #2
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Default Re: Can anyone help me clean up my computer?

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.3.3.2.dll/206 (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

--
End of file - 10813 bytes
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Old 07-08-2009, 05:10 PM   #3
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Default Re: Can anyone help me clean up my computer?

now cant connect to the internet, can anyone help?
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Old 07-08-2009, 05:19 PM   #4
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Default Re: Can anyone help me clean up my computer?

You can use this to clean up that mess: Malwarebytes' Anti-Malware. If you are unable to get online, you can download it on a working computer, then put it on a CD/DVD or large USB memory stick and install it on the infected computer.
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Old 07-08-2009, 05:25 PM   #5
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Default Re: Can anyone help me clean up my computer?

Or if you can figure out a way to get a program installed, download the Windows Malicious Software Removal Tool. I've never had to use it, but from what i've heard it works very well.

Use that if Malwarebyte's doesn't do the trick.
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Old 07-14-2009, 07:29 PM   #6
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Default Re: Can anyone help me clean up my computer?

thanks I have tried both but neither seem to work. I still cant get on the net. I am getting a connection on the broken computer wirelesslywhile other laptops in the house the internet is working fine.

But just getting pages displayed on when trying to fix this broken one, it worked fine before.

Any suggestions?
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Old 07-14-2009, 08:02 PM   #7
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Default Re: Can anyone help me clean up my computer?

Sorry, this is why you don't use free Anti-virus programs. You are **** stuck if you get anything. Though lecturing won't do any good for you, spend the $50/year to get yourself protected, or ask your ISP if they provide a product as a paying customer so it's not so much of a hassle.

Alright,

Step 1:
Boot up your computer in safe mode with networking

once loaded, try running any scanners you currently have on the computer to get the bug off.

If this doesn't work, try getting on the internet (still in safe mode btw)

If this works, goto www.pandasecurity.com and try their ActiveScan to disenfect.

Also try kaspersky's web scanner since my favorite company and most most reliable company doesn't offer a free online scanner.

If you cannot get on the internet in safe mode, goto Step 2

Step 2:
Insert your Windows XP disc

Boot from the disc

When the prompt comes up, press the related key to perform the repair function on your Windows XP partition. This will rewrite the core system files and hopefully clean up either rootkits, worms, or any other bug that is either messing your computer up, or causing your network connections to fail.

Repeat Step 1 after the Repair function
===================================
If this does not work, I would highly recommend doing a clean wipe, because at this point, you are looking at professional virus removal services which typically costs anywhere from $80-$200.
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Old 07-14-2009, 08:20 PM   #8
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Default Re: Can anyone help me clean up my computer?

spyware doctor works very well although it costs, but you can download the trial and it will scan your pc and atleast tell you what is installed and making your computer bad. it costs of course to clean all of it out.
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Old 07-14-2009, 08:25 PM   #9
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Default Re: Can anyone help me clean up my computer?

Quote:
Originally Posted by ndg2006 View Post
Sorry, this is why you don't use free Anti-virus programs.
Not true ndg2006. I've been using AVG free for years and have never gotten any nasty viruses. The particular problem he has with the fake Antivirus Pro wasn't caused by using a "free" anti-virus program.


carlitos -
Have a look through this forum: Spyware and Malware Removal Guides and Reading Room. I'm sure you'll find a solution to getting rid of the fake Antivirus Pro.
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Old 07-14-2009, 08:46 PM   #10
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Default Re: Can anyone help me clean up my computer?

Quote:
Originally Posted by Atomic Rooster View Post
Not true ndg2006. I've been using AVG free for years and have never gotten any nasty viruses. The particular problem he has with the fake Antivirus Pro wasn't caused by using a "free" anti-virus program.


carlitos -
Have a look through this forum: Spyware and Malware Removal Guides and Reading Room. I'm sure you'll find a solution to getting rid of the fake Antivirus Pro.
In my experience, saving pennies on your security online is the wrong things to be saving pennies on. Now I'm not saying AVG caused him to get the virus, but it sure didn't protect him at all costs:

Let me show you:

AVG Free vs AVG Premium

No IM protection ; IM protection
No Anti-Rootkit ; Anti-Rootkit
No Firewall ; Firewall
No Support ; Support

Now did he get Antivirus Pro from an IM message? Not likely but maybe. He more than likely has a rootkit that is causing a lot of his problems, yet AVG free doesn't protect against that.

I'm not saying the end of free A/V software, but I love listening to people think that they know computers and that AVG protects my computer and I will never get a virus. Most people don't get a virus from being cautious, and what you are cautious with, the majority of consumers aren't cautious with. The point is I spend $50/year to get a $300 virus scan engine with the top rated spyware protection in the industry...not to mention free support on trouble with their product or their fixes for large bugs. That's 0.13 cents per day, definitely not something I'm going to squeeze pennies over.


OH, and EDIT:

The top rated security analysts in the Online Security industry right now are estimating that 285 million accounts, credit card numbers, or personal information are stolen from hacking, spyware, or malware in the year 2008 alone. I gaurantee you that the large majority of these people are the people that use some kind of virus protection and aren't safe doing it. These analysts also say that even though they purchase software to protect themselves, they don't take any risk of giving away their identity to anyone.
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