Hello all. I cannot post too much info about my comp. Because of the problems I'm having I wasn't able to use Everest. All I can tell you is it's a dell 4600i sp2 with most of the bells and whistles. I've had if for almost three years with no real problems until recently when I renewed my CA ezarmor firewall and was upgraded to the CA internet suite O7. My computer is nothing but problems now and I want it out of my system. CA has failed to help. Problems include constant freezes, a couple of blue screens and it has become extremely slow. Task manager shows a process called cctray.exe which is part of CA is causing cpu usage to cycle up to 100% and back to 0 constantly. When I try to uninstall it I get "Warning w9011 cannot uninstall CA firewall." I don't even care about losing the money I spent on it, I just want it out unless someone is aware of this and knows a fix. I have uninstalled a few programs manually but I'm not so sure about this one. Any help would be great. If all else fails I was kicking around the idea of a clean install which my comp could probably use anyway but I would surely need help with that. Thanks jesse