Originally Posted by wozelbeak
Root My Good Friend,
It Is Not A Case Of They Might Have Stuffed Up, It Is A Case Of They Have Stuffed Up. The Only Person You Can Get A Phone Call To Is A Security Guard On The Gate! He Will Tell You That They Are Moving Premessis, Hence The Cock Ups! Well That Aint Just Good Enough!
They Are A Buissness That Depends On Keeping Its Costomers Happy. If They Can't Arrange Their Move From One Site To Another Without Enfuriating The Masses, They Should Not Have Moved! And To Advertise Their Help Line Wait As About Ten Minutes, Well That Is Blatant Lies.
I Use Micro Direct And Ebuyer Quite Often, And Find Their Customer Service Just About Sufficient. They Are Slightly Dearer Than Ebuyer Hence I Did Not Use Them This Time. But Come On Lets Face It, If Anyone Has To Wait Three Days Anywhere To Get Through To Your Supplier Then It Aint Good.
They shouldn't have moved? Who are you to dictate that a growning company should stay in an office that is too small? who are you to phone the security guard? I read that site with interest, yes, people have been callnig security, but to what end? so that they can jump the queue, by calling the security office to jump the queue you are adding to the problems they are facing, you're certainly not helping to fix them!!
There are recomendations on that site for Komplette, (I've heard bad reports abut them), but never used them so I can't really say...
Bluepoint, - Who are a great little company, My experiances of them are they are fast and reliable, but I've only ever collected from their warehouse, so I can't say much for their ordering service... their telephone service is fast and reliable, you get your own account manager who you ask for by name,
The problem with them is that they only accept orders from buisnesses, and don't like small trade. Other than that, I'd definitly recomend them...
Dabs, (WTF?!?) - who in their right mind would recomend dabs!!!
their ordering process sucks...
they are expensive,
they don't deliver on time.
there is no helpdesk to phone.
their site is hard to navigate when you have a complaint.
the only good side abuot them is that when you want to return something they pay the postage!!
Overall, if I had to deal with any company it'd be Bluepoint, (www.bluepoint.net
) they are fast friendly and efficiant... and incredibly cheap...
next my recomendation would be ebuyer, whenever I've ordered from them, the stuff has arrived ontime or earlier, it's allways been correct, allways been intact. regardless of what postage options I've selected, and regardless of whether the site lists it as in or out of stock!!..
As I've said, I've never had any problems, and I'm sure that the problems you are facnig now are simply just small problems caused by the move in premesis. certainly nothing to write home about, and no reason the never use them ever again...
and definitly not any kind of reason to start phoneing their premesis security guards to try to jump he queues at the call centres! that just holds things up for everyone else...