Almost about to giveup
Ok I have been trying about everything and nothing is working. So here's the whole issue...my friend put Firefox on his laptop and once the installation was done, the whole comp froze. We restarted it and it froze once again and the blue screen popped up:
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable tor remove any newly installed hardware or software. Disable BIOS memory oprions such as caching or showing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.
***STOP: 0X0000007A (0XE17B668, 0XC000000E, 0XBF8C4128, 0X186E8860)
***Win32k.sys - Address BF8C4128 base at BF800000, Darestamp 41107f7a
Beginning dump of physical memory
Physical memory dump comp[lete.
Contact you system administrator or technical support group for further assistance.
So I did a total factory system recovery, it still freezes and the blue screen of death comes up. The computer restarts and it logs in for about 3 minutes and freezes...the blue screen comes up and it restarts all over again.....I dunno if putting the Setup CD-ROM would work (but he doesn't have it...of course) So I dunno.......Im at wits end......help...please