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Old 01-05-2006, 06:22 PM   #1
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Default ecost.com shady business

ecost.com had the Asus A8N32SLI Deluxe on sale for $209.** and the company offered free shipping for orders over $25 or 3day upgrade for $10.

So I jumped on it and got seriously $crood!

First, though it stated on thier site as I completed the order process that it was in stock, my e-mail invoice showed the status as back ordered, nice to let me know after I paid for it.

Total came to $236.96! Of course free shipping comes with CA sales tax (thanks lame CA goverment)an $8 handling fee with free shipping what a deal, nice. But still saving money so far...

Check my bank account on line last night (I used my debit for this like a dummy) the
flippin idiots authorized my account twice for 2 different amounts $235.21 & $236.96 obviously an error with thier website or thier billing dept. My account is now overdrawn $35 fee plus $22 per transaction after the fact. SWEET

Then I speak with my bank last night, they can reverse the charges no prob. if the vendor contacts them with my purchase info.

I send an e-mail immediately after speaking with my bank detailing exactly what happened and how to correct it to ecost.com's customer service, with an explicit request to call me ASAP.

By 11am today I had not heard from them. So I give em a call.

Today after 20 min on hold I get some jerk in thier customer disservice dept. who rather than allowing me to explain how my account is overdrawn keeps cutting me off to tell me I don't know what I'm talking about and an "authorization is not a charge and I am stupid and wasting his time. When after 5 min of this I tell him to SHUT UP and stop interupting me so I can speak, he starts calling names and even had the minerals to talk about my mother. I said put your supervisor on the phone repeatedly (at this point yelling very loud as he had no interest in paying attention otherwise it appeared) as he's still running his mouth at this point, so he puts me on hold for 5 min then hangs up. Deals getting better all the time.

I manage to get through to another customer service employee at this point, who politely listens to the entire situation without interuption (less than a minute, the other idiot apparently could'nt waste listening to a customer), and did put me on the phone with a supervisor. Who was polite and understanding, and cancelled the "authorizations", and will supposedely deal with "derek" (I did manage to get his name in the begining of the call -I can't call it a conversation).

So I wasted over 2 hours of my day, cancelled the purchase, still have an overdrawn bank account with over $100 in penalties and no mobo, no recompensation and no options at this point but to leave the situation in the hands of this company who I have at this point absolutely no faith in what so ever.

I am posting this in order to warn anyone who might be tempted to shop with ecost.com in the future as it is my only recourse (barring a lawyer), and because had I been aware of thier utter incompetence I would not have done bussines with them, and certainly never will again.
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Old 01-05-2006, 10:27 PM   #2
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Default Re: ecost.com shady business

Damn that.. that blows. Well better luck next time eh?
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Old 01-05-2006, 10:31 PM   #3
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Default Re: ecost.com shady business

Quote:
Originally Posted by bullserpent
ecost.com had the Asus A8N32SLI Deluxe on sale for $209.** and the company offered free shipping for orders over $25 or 3day upgrade for $10.

So I jumped on it and got seriously $crood!

First, though it stated on thier site as I completed the order process that it was in stock, my e-mail invoice showed the status as back ordered, nice to let me know after I paid for it.

Total came to $236.96! Of course free shipping comes with CA sales tax (thanks lame CA goverment)an $8 handling fee with free shipping what a deal, nice. But still saving money so far...

Check my bank account on line last night (I used my debit for this like a dummy) the
flippin idiots authorized my account twice for 2 different amounts $235.21 & $236.96 obviously an error with thier website or thier billing dept. My account is now overdrawn $35 fee plus $22 per transaction after the fact. SWEET

Then I speak with my bank last night, they can reverse the charges no prob. if the vendor contacts them with my purchase info.

I send an e-mail immediately after speaking with my bank detailing exactly what happened and how to correct it to ecost.com's customer service, with an explicit request to call me ASAP.

By 11am today I had not heard from them. So I give em a call.

Today after 20 min on hold I get some jerk in thier customer disservice dept. who rather than allowing me to explain how my account is overdrawn keeps cutting me off to tell me I don't know what I'm talking about and an "authorization is not a charge and I am stupid and wasting his time. When after 5 min of this I tell him to SHUT UP and stop interupting me so I can speak, he starts calling names and even had the minerals to talk about my mother. I said put your supervisor on the phone repeatedly (at this point yelling very loud as he had no interest in paying attention otherwise it appeared) as he's still running his mouth at this point, so he puts me on hold for 5 min then hangs up. Deals getting better all the time.

I manage to get through to another customer service employee at this point, who politely listens to the entire situation without interuption (less than a minute, the other idiot apparently could'nt waste listening to a customer), and did put me on the phone with a supervisor. Who was polite and understanding, and cancelled the "authorizations", and will supposedely deal with "derek" (I did manage to get his name in the begining of the call -I can't call it a conversation).

So I wasted over 2 hours of my day, cancelled the purchase, still have an overdrawn bank account with over $100 in penalties and no mobo, no recompensation and no options at this point but to leave the situation in the hands of this company who I have at this point absolutely no faith in what so ever.

I am posting this in order to warn anyone who might be tempted to shop with ecost.com in the future as it is my only recourse (barring a lawyer), and because had I been aware of thier utter incompetence I would not have done bussines with them, and certainly never will again.

I you have a girl, tell her about it and maybe she'll comfort you.
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