Help with bluescreen windows 7 home premium

[rartuin270]

Hp Hdx 16
intel core 2 duo p7450 2.13ghz
4g ram
64 bit
windows 7 home premium

I keep getting a bluescreen crash. I have no idea why.

Here are some details on the crash.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80046B7060
BCP3: FFFFF80000B9C518
BCP4: FFFFFA8005E2CC20
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\101211-37627-01.dmp
C:\Users\Cake\AppData\Local\Temp\WER-124395-0.sysdata.xml

 

[nathandg2006]

This is typically due to a bad driver. Can you boot into any mode at all? Safe or normal?

 

[rartuin270]

i can boot into normal mode just fine. i usually never see the crash, it usually happens when i close the laptop. i go and open it back up and it asks if i want to boot into safe mode or normal.

 

[nathandg2006]

Do me a favor and e-mail the first file under the "Files that can help describe the problem"

My email is nathandg2002@hotmail.com

This will help me narrow down which file is causing the problem.

 

[rartuin270]

it says i need administrator privileges which i should have considering i am the only user profile on the computer

 

[nathandg2006]

Try copying the file to your desktop, then e-mail it.

 

[nathandg2006]

Looks like the origin of the blue screen is pci.sys. The problem is we don't know which PCI driver is causing the problem. I would recommend a driver update on any card that runs on PCI inside of your computer. That would include graphics chips and wifi cards as this is a laptop.

 

[rartuin270]

thanks ill give it a try