printer problem

[billozz]

i have a epson stylus photo r240 that has just stopped printing sudenly, it prints alignment pages etc but doesnt seem to comunicate with the laptop, also i cnt delete it from the printers folder i have treid and iut just sits there laughing at me grrrr, i have reinstalled the drivers turned averything off and back on again and still nothing please help
thanks
Bill

 

[Fujitsu_Technician]

ok mate this should help you copy and paste this code into a notepad file and save the file has printerFix.bat and save the file to the desktop and rin in as administrator or if on xp as normal administrator and it will fix the problem for you.

@echo off
echo.
echo Purging the print queue . . .
net stop Spooler
echo Deleting all print jobs . . .
ping localhost -n 4 > nul
del /q %SystemRoot%\system32\spool\printers\*.*
net start Spooler
echo Done!
ping localhost -n 4 > nul

Kind Regards

 

[billozz]

appreciate the try but it didnt work, if i hover the mouse over the printer icon in the tray at the bottom of the screen it says print jobs waitng but none are shown if i open the avtive printer dialogue box.
thanks
Bill

 

[billozz]

just a point not sure if it makes any difference but it will work on another laptop

 

[BK_123]

Try uninstalling all drivers and software and then try reinstalling them..

 

[billozz]

thanks but i have done that

 

[Fujitsu_Technician]

can you post a screen shot up of what you see in the services.msc and computer print jobs please?

Kind Regards

 

[Fujitsu_Technician]

also copy and paste this into notepad and save the file to the desktop then save a reports.bat then run the report and then click view report when completed copy and paste what is stated in report to forum so I can see what is going on.


Copy This Code into Notepad and save as Reports.Bat

@echo off
color 1f
cls
:A
echo 1)Service Report
echo 2)View Report
echo 3)Exit
set /p op=
if %op% ==1 goto 1
if %op% ==2 goto 2
if %op% ==3 goto 3
:1
net start>C:\windows\Temp\Report.txt
pause
cls
goto A
:2
start C:\windows\Temp\Report.txt
:3
Exit

Kind Regards

 

[billozz]

can you post a screen shot up of what you see in the services.msc and computer print jobs please?

Kind Regards

do you mean post everything thats in services.msc or just a specific part.

---------- Post added at 07:19 PM ---------- Previous post was at 07:18 PM ----------

also copy and paste this into notepad and save the file to the desktop then save a reports.bat then run the report and then click view report when completed copy and paste what is stated in report to forum so I can see what is going on.


Copy This Code into Notepad and save as Reports.Bat

@echo off
color 1f
cls
:A
echo 1)Service Report
echo 2)View Report
echo 3)Exit
set /p op=
if %op% ==1 goto 1
if %op% ==2 goto 2
if %op% ==3 goto 3
:1
net start>C:\windows\Temp\Report.txt
pause
cls
goto A
:2
start C:\windows\Temp\Report.txt
:3
Exit

Kind Regards

this is what comes back

These Windows services are started:

Acer ePower Service
Apple Mobile Device
Application Experience
Application Information
avast! Antivirus
Background Intelligent Transfer Service
Base Filtering Engine
BBUpdate
Bonjour Service
CLHNService
CNG Key Isolation
COM+ Event System
Computer Browser
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic System Host
Distributed Link Tracking Client
DNS Client
Extensible Authentication Protocol
Function Discovery Provider Host
Function Discovery Resource Publication
Group Policy Client
IKE and AuthIP IPsec Keying Modules
Infrared monitor service
Internet Pass-Through Service
IP Helper
IPsec Policy Agent
KtmRm for Distributed Transaction Coordinator
Multimedia Class Scheduler
MyWinLocker Service
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
NTI Backup Now 5 Scheduler Service
NTI IScheduleSvc
OrangeMobileBroadband_Service
Plug and Play
Portable Device Enumerator Service
Print Spooler
Program Compatibility Assistant Service
Protected Storage
ReadyBoost
Remote Access Connection Manager
Remote Procedure Call (RPC)
Secondary Logon
Secure Socket Tunneling Protocol Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Skype C2C Service
Software Licensing
Sony Ericsson OMSI download service
SSDP Discovery
Superfetch
System Event Notification Service
Tablet PC Input Service
Task Scheduler
TCP/IP NetBIOS Helper
Telephony
Terminal Services
Themes
TomTomHOMEService
Updater Service for AMZN
UPnP Device Host
User Profile Service
WebClient
Windows Audio
Windows Audio Endpoint Builder
Windows Defender
Windows Driver Foundation - User-mode Driver Framework
Windows Error Reporting Service
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows Installer
Windows Management Instrumentation
Windows Search
Windows Time
Windows Update
WLAN AutoConfig
Workstation

The command completed successfully.

 

[Fujitsu_Technician]

Thanks, I have seen what I wanted to know.

rerun this,

@echo off
echo.
echo Purging the print queue . . .
net stop Spooler
echo Deleting all print jobs . . .
ping localhost -n 4 > nul
del /q %SystemRoot%\system32\spool\printers\*.*
net start Spooler
echo Done!
ping localhost -n 4 > nul

but save it as clear.bat

then right click and choose run as administrator

rerun and let us know how you get on

if you can get in to safemode with networking then go to safemode and run the batch file this is all fails.

when you clear the print que we can look at fixing the problem.

also is the printer on a network or wirered using printer to usb port.

if the printer is a network printer check the printer has not come offline and make sure that the printer is online and you can ping the printer IP

Kind Regards