Heel Touge
Beta member
- Messages
- 2
- Location
- United States
So my LED monitor started getting these horizontal streaks.
Model is PX2370
Click Here to watch a youtube video I made. I feel it is better that you see what I am talking about verses me trying to describe things.
I have ruled out my graphic card and the cables (both HDMI and DVI).
My monitor is under warranty.
Samsung offered to send me a prepaid shipping label to send my monitor back in. They said they would try to repair it and if they could not fix it they would send me a new one. They said the process will take at around 14 business days. My job is graphic design and I depend on my monitor for work so this is not an option for me. They said that I could also exchange my monitor for a refurbished model due to my work dilemma. I said I would give that a try. The monitor came to my local UPS Store in horrible condition. The front trim piece would not even stay on and there were scratches all over the back of the monitor and the stand. I rejected to take such an item. The monitor was wrapped well and the box did not appear to be smashed or crushed; so the refurb left Samsung the way I got it. I am shocked and appalled that Samsung would think that I would be happy with such a product!
Any help as to what is wrong with the monitor and what I should do to handle this matter would be greatly appreciated
Model is PX2370
Click Here to watch a youtube video I made. I feel it is better that you see what I am talking about verses me trying to describe things.
I have ruled out my graphic card and the cables (both HDMI and DVI).
My monitor is under warranty.
Samsung offered to send me a prepaid shipping label to send my monitor back in. They said they would try to repair it and if they could not fix it they would send me a new one. They said the process will take at around 14 business days. My job is graphic design and I depend on my monitor for work so this is not an option for me. They said that I could also exchange my monitor for a refurbished model due to my work dilemma. I said I would give that a try. The monitor came to my local UPS Store in horrible condition. The front trim piece would not even stay on and there were scratches all over the back of the monitor and the stand. I rejected to take such an item. The monitor was wrapped well and the box did not appear to be smashed or crushed; so the refurb left Samsung the way I got it. I am shocked and appalled that Samsung would think that I would be happy with such a product!
Any help as to what is wrong with the monitor and what I should do to handle this matter would be greatly appreciated