Virus help! (Win32.Alcan.A)

[Fernando1378]

As I was running Ad-Aware SE today, my eTrust antivirus popped up and said I had two infected files. It said both were infected by Win32.Alcan.A . The thing is, it doesn't remove the virus for me and doesn't tell me how to do it either. Anybody know how I can remove it? Here is a screenshot for reference.

 

[burton_o61]

did you run it more that once? If it comes back. right down the whole file name. boot in safemode. and find the file...delete it..

 

[Fernando1378]

Yes i've ran the program more than once. This had happened to me before but I forgot to post about it until it happened again today. As for the whole file name, it's in the pic isn't it? If that's the one, I just delete it under safe mode?

 

[burton_o61]

yes just find the file by following the link, obviously starting at the C drive and ending at setup.exe in the 4231B7 file

 

[Fernando1378]

yes just find the file by following the link, obviously starting at the C drive and ending at setup.exe in the 4231B7 file

Ok i'm kind of confused. I tried to follow the link. I started at C:, went to Documents and Settings, Tyler Durden,.... and this is where it stops..I don't see any file that starts with 'Locals'... a little help plz

 

[Fernando1378]

Nevermind.. Sorry it was a hidden file and I just found it.

 

[Fernando1378]

Well, I ran into another problem. Once I get to my Local Settings, then to the TEMP folder, I cannot find the file 'AAWTMP'. What gives?

 

[burton_o61]

are you in safe mode?

 

[Fernando1378]

Hah! I didn't know I had to be in Safe Mode just to find the file.. I guess that's what's wrong. I'll try in Safe Mode then come back..

 

[burton_o61]

wait a second, does it only pop up when you run a adware ?