Go Back   Computer Forums > General Computing > Cyber Safety and Computer Security
Click Here to Login
Join Computer forums Today


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-27-2012, 08:47 AM   #1
In Runtime
 
Join Date: Jan 2010
Posts: 163
Question Professional Virus Removal Methods.

How do PC repair companies initially detect and then remove viruses from a clients computer?

Do they simply install anti virus software onto the clients PC, run a scan and then remove the virus using the same software used to detect it? If so what is the common software these companies use?

Or is there a more professional conveinient way of doing it? Such as a scan and remove utility that they use from a pendrive?

I am trying to start a PC repair business myself and I want to make sure I am doing everything right.

Thanks
__________________

andy1027 is offline   Reply With Quote
Old 08-27-2012, 12:33 PM   #2
Daemon Poster
 
wmorri's Avatar
 
Join Date: May 2007
Posts: 1,066
Send a message via AIM to wmorri
Default Re: Professional Virus Removal Methods.

Most of the companies that I have talked to, do it one of two ways. Either they will pull the infected hdd out of the computer and connected it a a machine via an external dock. Or they have up-to-date software on a flash drive, and connect it to the computer.

After they have cleaned a computer most repair shops have recommend software that they can load on to the clients computer. Some shops have free software that they recommend like MBAM or MSE. While other have paid software that they can load a trail version or the full version of.
__________________

__________________
LEARN BY DOING NOT BY FOLLOWING DIRECTIONS!
Linux Forever!

I thought you were a hispanic/african american? Who is the white guy in the pictures?
wmorri is offline   Reply With Quote
Old 08-27-2012, 07:14 PM   #3
In Runtime
 
Join Date: Jan 2010
Posts: 163
Default Re: Professional Virus Removal Methods.

Thanks

What software would I use to run from flash drive?
andy1027 is offline   Reply With Quote
Old 08-27-2012, 09:45 PM   #4
Daemon Poster
 
*= WildCat =*'s Avatar
 
Join Date: Jun 2012
Location: England
Posts: 1,247
Default Re: Professional Virus Removal Methods.

Hi Andy two off the top of my head Spybot, Camwin, (both freeware) take a look > Here
__________________
Core i7 3770K, Gigabyte GA-Z77P-D3, Coolermaster Hyper 212 EVO, Crucial Ballistix Sport 8GB DDR3, ASUS GeForce GTX 650 Ti, Corsair Series CX750w, Intel 320 Series SSD, WD Caviar Black 1TB, Pioneer BDR-207DBK 12x Blu Ray/DVD, Black Night Case, Saitek & Razer, Windows 7 Pro SP1 x64, ZA Antivirus + Firewall
*= WildCat =* is offline   Reply With Quote
Old 08-28-2012, 12:53 PM   #5
In Runtime
 
Join Date: Jan 2010
Posts: 163
Default Re: Professional Virus Removal Methods.

Thanks a million!

ClamWin looks good I have used spybot before. I suppose on each client's PC I could use both ClamWin and SpyBot on them, just to be safe. And to remove additional threats.
andy1027 is offline   Reply With Quote
Old 08-30-2012, 04:23 AM   #6
Fully Optimized
 
joedaman633's Avatar
 
Join Date: Apr 2012
Location: England, Birmingham
Posts: 1,812
Default Re: Professional Virus Removal Methods.

Let me tell you exactly how I do it (I work in a PC repair shop)

>Boot up in safe mode, create a new temporary user account.
>Reboot the PC in normal mode and log into the temporary account
>Install Kaspersky (or Kaspersky Virus Removal Tool - free)
>Run it through, let it update first if necessary
>After you've run it through, delete the account you made, run the scan through again if you wish on the account which used to be infected

Jobs a good 'un, clean the laptop with isopropyl, as customers don't like technicians grubby fingerprints, and sign the job as complete.
__________________

__________________
Athlon II x4 645 || 1TB 7200rpm HDD || EVGA GTX 650Ti OC || 8GB DDR3 RAM || Windows 7 Home x64

i5 4210M || 500GB Samsung EVO 850 SSD || GeForce 825M || 16GB DDR3 RAM || Windows 10 x64
joedaman633 is offline   Reply With Quote
Reply

Tags
removal, repair, repairing laptops, virus

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -5. The time now is 08:24 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.0