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Old 02-08-2007, 02:09 PM   #1
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Join Date: Feb 2007
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Default Need Help

Hi, i joined up to the forums to hopefully gain some help on a problem i am having. I think i may have got a virus on my main pc (using laptop at the moment). This is mainly my fault as i have no security stopping this but now that it has happened im not sure how to sort it out. Its made the computer very very slow and it cant connect to the net. I have a dell network assistant that automatically starts when you turn on the computer and thats 'initializing' and it doesnt stop!! I am trying to install a copy of Norton but it wont load up....any help or suggestions would be most appreciated. email is << Email address deleted >> if anyone is happy helping me over msn, really want to sort this out, its sending me insane!!!

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Old 02-08-2007, 08:11 PM   #2
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Join Date: Sep 2006
Posts: 7,883
Default Re: Need Help

Well, first of all, take your e-mail offline. You're probably going to get spammed.

Okay, first things first, do all your virus and spyware scanning in safe mode. When the computer is booting up, press F8 or a similar key when a prompt that says "Press ____ to boot into safe mode" appears.

Now, use these tools to remove the malware:

AVG Free Edition:


First do a full system scan with both Ad-aware and AVG. After that's done, run HijackThis and post the log that you get online.
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