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Old 01-21-2009, 07:06 PM   #1
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Default How to remove this virus/spyware.

So I have this computer that just sits at home and I allow my family members to use it freely.

It runs:
Windows XP Pro w/ SP2
512MB RAM

One day, I needed to print from this computer and noticed that 1. it was extremely slow loading up, 2. it froze right after all the icons and doesn't let me do ANYTHING except move the cursor.

The screen has this extremely obnoxious window of a program called Spyware Guard 2008. I've searched it online and seems that its a virus/spyware.

Normally, I would just grab my XP disc and do a clean install, but I have multiple documents on the hard drive that I absolutely need to keep.

Is there any way to retrieve the documents? Or Is there any way to remove the virus without losing all my documents?

Keep in mind that I can't do anything on this computer once it gets to the icons...
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Old 01-21-2009, 07:22 PM   #2
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Default Re: How to remove this virus/spyware.

Can you boot it in Safe Mode and access programs/files?
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Old 01-21-2009, 07:56 PM   #3
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Default Re: How to remove this virus/spyware.

Malwarebytes Anti-Malware should do the trick. I've had the same issue. If it doesnt work let us know.

http://www.download.com/Malwarebytes...-10804572.html

oh and if it doesnt let u click on the programs or start menu. Then open task manager/file/new task/browse. Here u should be able to access your documents and settings..etc.
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Old 01-25-2009, 07:19 AM   #4
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Default Re: How to remove this virus/spyware.

If you cannot reboot in safe mode ... and you have access to another computer

BartPE
or a "live" linux distro

these should enable you to backup your files
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