Originally Posted by OhSnapWord
Nuke it and start fresh.
That's the plan now. I'll make another sandbox and put her artwork and document files in it. Then I'll cut NOD loose on it. I bet if that system had ESET's Security Suite 6 on it this would have never happened. Mine scans the downloaded file and lets me know if it's clean. It appears the version of Norton on her system doesn't do that.
But I think most of the problems on her system comes from her not stopping to read the install boxes. The ones that say it's going to install Google Chrome and the toolbar for example. There's far worse that come bundled in that you don't know about until it's way too late. Then you wind up with a box that is phoning home with every minor detail of what you do online including your banking.
I forgot to mention I did find a keylogger. I took it apart and got the email addy where the data goes to. They're going to be real unhappy next email they open. Instant brick. Just add a nasty little bios corruptor. Don't ask...
Needless to say mom is real unhappy.