Right click on the Windows 10 start window, bottom left of the screen. It's, roughly, two thirds of the way up that list. left click on device manager and in the next list you should see "DVD/CD Rom drives. Double left click that and tell us if there any yellow triangles or red crosses by the side of the entry. If you right click that entry you should see an entry that says update driver. You need to be on the internet to do the next bit, left click the entry that says update driver and it will automatically download and update the drivers for your DVD drive. That may fix it.