Ok I did what you said and I got this message. I tried uploading the log file but it won't let me so I copied an pasted it here.
==============
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 5:46:57 PM, on 11/19/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.17416)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\ShowMyPCService\tvnserver.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
C:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Users\terry\AppData\Local\Pokki\Engine\HostAppService.exe
C:\Users\terry\AppData\Local\Pokki\Engine\HostAppService.exe
C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\terry\AppData\Local\Microsoft\Windows\INetCache\IE\I33QIPFP
\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
https://www.yahoo.com?fr=hp-avast&type=iedef
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
https://search.yahoo.com/yhs/search?type=iedef&hspart=avast&hsimp=yhs-001&p=
{searchTerms}
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
Juno Internet Service- Value-priced Internet Service Provider - ISP - Free, low-cost and fast Internet Access
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
https://www.yahoo.com?fr=hp-avast&type=iedef
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
https://search.yahoo.com/yhs/search?type=iedef&hspart=avast&hsimp=yhs-001&p=
{searchTerms}
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
https://www.yahoo.com?fr=hp-avast&type=iedef
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows
\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:
\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Evernote extension - {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:
\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:
\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:
\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources
\HPNetworkCheck\HPNetworkCheckPlugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:
\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE
\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [AccelerometerSysTrayApplet] C:\Program Files (x86)\Hewlett-
Packard\HP 3D DriveGuard\AccelerometerST.exe
O4 - HKLM\..\Run: [tvncontrol] "C:\Program Files (x86)\ShowMyPCService
\tvnserver.exe" -controlservice -slave
O4 - HKLM\..\Run: [HPMessageService] C:\Program Files (x86)\Hewlett-Packard\HP
System Event\HPMSGSVC.exe
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast
\AvastUI.exe" /nogui
O4 - HKCU\..\Run: [Pokki] C:\Windows\system32\rundll32.exe "%LOCALAPPDATA%
\Pokki\Engine\Launcher.dll",RunLaunchPlatform
O4 - HKCU\..\Run: [Epson Stylus NX230] C:\Windows\system32\spool\DRIVERS
\x64\3\E_IATIHLA.EXE /FU "C:\Users\terry\AppData\Local\Temp\E_SE780.tmp" /EF
"HKCU"
O4 - HKCU\..\Run: [Itibiti.exe] C:\Program Files (x86)\Itibiti Soft Phone
\Itibiti.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program
Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files
\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework
\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-103 - {25510184-5A38-4A99-
B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support
Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support
Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll,-102 - {25510184-
5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support
Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -
C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-
5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-
EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root
\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-
EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root
\Office15\ONBttnIELinkedNotes.dll
O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 -
{A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote
\Evernote\\EvernoteIERes\AddNote.html
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote
\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files
(x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} -
http://qtinstall.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {A4110378-789B-455F-AE86-3A1BFC402853} (ZPA_SHVL Object) -
http://zone.msn.com/bingame/zpagames/zpa_shvl.cab55579.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) -
http://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files
\Microsoft Office 15\root\Office15\MSOSB.DLL
O23 - Service: AdaptiveSleepService - Unknown owner - C:\Program Files\ATI
Technologies\ATI.ACE\A4\AdaptiveSleepService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:
\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows
\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program
Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST
Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour
\mDNSResponder.exe
O23 - Service: Dragon Notes Core (DACoreService) - Nuance Communications, Inc. -
C:\Program Files (x86)\Nuance\Dragon Notes\Core\DACore.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner -
C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner -
C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppIntegrationService - WildTangent - C:\Program Files
(x86)\WildTangent Games\App\GamesAppIntegrationService.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files
(x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:
\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:
\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files
(x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:
\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard
Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: @oem13.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner -
C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - c:\Program
Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000
(IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe
(file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows
\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows
\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown
owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: HP SimplePass Service (omniserv) - Softex Inc. - C:\Program
Files\Hewlett-Packard\SimplePass\OmniServ.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown
owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor -
C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner -
C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner
- C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner -
C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner -
C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics
Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: tbaseprovisioning - Advanced Micro Devices, Inc. - C:\Windows
\SysWOW64\tbaseprovisioning.exe
O23 - Service: TightVNC Server (tvnserver) - GlavSoft LLC. - C:\Program Files
(x86)\ShowMyPCService\tvnserver.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown
owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Update neurowise - Unknown owner - C:\Program Files
(x86)\neurowise\updateneurowise.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown
owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:
\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:
\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown
owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) -
Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file
missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) -
Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file
missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) -
Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101
(WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player
\wmpnetwk.exe (file missing)
--
End of file - 11625 bytes