'they don't get paid enough to care'.
The crappy thing is; that seems to be the going attitude for anyone in the service industry. I had to call my internet provider over a charge they promised I would not pay, and the 6 people I talked to pretty much said "deal with it!" and threatened to turn my service off (which at one point I yelled "Get on with it then motherf*****!!!") I was amazed. When I worked for that very company, I've fired people for treating customers the way they did.
Of course, my FCC complaint and the dispute I filed with the board of public utilities got their attention very quickly... but I was in awe at how I was being talked to.. like they did it with every single customer who called in. It was crazy.
Nobody gives a flying *squirrel* anymore.