Remote Desktop Error

[room7]

I cant connect to a remote desktop from only one user account from my house.

Computer 1: User A: Can Not Connect
- Error: Remote Desktop can't connect to the remote computer for one of these reasons:
1) Remote access to the server is not enabled
2) The remote computer is turned off
3) The remote computer is not available on the network

Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.

Computer 1: User B: Works Perfectly
Computer 2: User A: Works Perfectly
Computer 2: User B: Works Perfectly
Computer 3: User A: Works Perfectly
Computer 4: User A: Works Perfectly

Is there a way I could reinstall just Remote Desktop files on Computer 1, User A? How can I fix this?

 

[SethWilliams]

Try connecting on Computer 1 with User B. Also, what OS is Computer 1 running?

 

[evan.briggs]

Have you tried pinging any of the computer from your main computer that you are using.

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[jmacavali]

Sounds like a permission issue then if one user can connect but the other can't.

 

[evan.briggs]

Oh woops I guess I missed the one computer part...

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[room7]

Try connecting on Computer 1 with User B. Also, what OS is Computer 1 running?

Computer 1 User B can connect fine. Windows 7

Sounds like a permission issue then if one user can connect but the other can't.

Both have admin permissions

 

[jmacavali]

Check in the remote desktop settings permissions. I forget where they are at exactly, but you have to make sure the users are on the list. Also make sure the user is in remote desktop group on that computer.

 

[BK_123]

What OS are you using, You may have to add exceptions in the firewall, If using Windows 7 also applies to 8 Use Remote Desktop when Windows Firewall is on

 

[jmacavali]

Not if one use can connect BK. It sounds like user permission issues to me.