larryl,
You can use
HitmanPro Kickstart to remove this infection and access your computer to scan it for malware. The program targets ransomware.
You need to know if the infected computer is running a 32-bit or 64-bit ststem. See
Note at the bottom of these instructions.
Download link for
HitmanPro.Kickstart::
HitmanPro.Kickstart - Anti ransomware, politievirus, bundestrojaner, Reveton, BKA, GVU - SurfRight
You need to load a USB flash drive with HitmanPro Kickstart as follows...
Use a cleanâ€(non-infected) computer, and download HitmanPro from the link above.
When HitmanPro opens, click the
Kick icon at the bottom of the screen.
Plug the USB flash drive into the clean computer and follow the instructions from the
first video on the website.
Next, plug in the USB drive just created into the infected machine.
Start the infected computer.
When the computer starts, press the key (on some machines its F10 or F2) that brings up the Boot Menu. From there, select to boot from the USB drive.
Info:
http://www.selectrealsecurity.com/remove-ransomware
Save the changes, and press on.
Next, perform a system scan with HitmanPro Kickstart as seen in the
second video.
After HitmanPro Kickstart is done, boot into Windows.
~~~~~~~~~~~
To remove the malicious files of the ransomware...
Download
RogueKiller:
Tlcharger RogueKiller (Site Officiel)
When you get to the website, go to where it says:
(Download link) Lien de téléchargement:
Select the version that applies to your system. (See
Note)
Click the dark-blue button to download.
Save to the Desktop.
Close all windows and browsers.
Right-click and select: Run as Administrator
At the program console, wait for the prescan to finish. (Under Status, it says: Prescan finished.)
Press:
SCAN
When done, a report opens on the Desktop:
RKreport.txt
Please provide the
RKreport.txt (Mode: Scan) in your reply.
Note:
To find out if the system is 32 or 64 bit:
Click: Start
Type System in the Start Search box
Click System in the Programs list.
The operating system is displayed as follows:
For a 64-bit version operating system, under System > System type, it shows:
64-bit Operating System
For a 32-bit version operating system, under System > System type, it shows:
32-bit Operating System