Dell D830 Upgrade and DVD won't read

[jmacavali]

I've upgraded several D830 laptops to Win7. After doing so, the DVD drive will not recoginize that there is a CD/DVD in the drive. It does not spin when I put it in and if I try to click on the DVD icon in My Computer, it ejects and asks 'to insert media'. Any thoughts?

 

[jmacavali]

Turns out the first 3 on the cart of 20 had bad cd drives. The rest worked fine.

 

[Gamer_for_life]

I don't have much of an Idea but it looks like a old model so maybe Win7 is a bit "Faulty" on the motherboard

P.s don't take my word for it

 

[setishock]

Nah that wouldn't be the problem if the rest of them installed ok.
However that model is discontinued by Dell so I'd be thinking about how to do a mass transfer of the data off them in case the company gets a wild hair to upgrade.

 

[jmacavali]

Ya, it's just bad hardware. I work for a school system - the one and only IT Guy - so I know the students handle stuff to rough. There is no data on them that needs saved, plus there are no plans to upgrade

 

[setishock]

I was aiming the first sentence at gamer for life.

 

[jmacavali]

And I was agreeing with u. LOL