Instant messaging

Tech Explorer

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Many people come to this site looking for help with their computers and other devices. From my troubleshooting experience it can be a great aid to have IM to help nip those problems in the bud, strike while the iron is hot so to speak.

So I regard IM as a big help in communications. What do you think? Has this been discussed before?
 
Eats bandwidth like it's going out of style. Has major security issues that can lead to forums being hacked and destroyed.
And the big one.
Answers rendered in a private chat do not help others with a similar problem and in general defeats the purpose of having a help forum to start with.
As for having talked about before, it comes up and gets killed pretty quick.
 
Answers rendered in a private chat do not help others with a similar problem and in general defeats the purpose of having a help forum to start with.

This ^. It is very hard to link threads to chats to say well x helped this person in chat so why do you try it? I don't have an issue with it for socializing but I don't see it being of any benefit for trouble shooting.
 
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