The game does not work PLZZ HELP !

[dvir11]

hello .
i bought a that game call " The sims 3 " and expansion pack "The sims 3 pets "
i installed all what i need and then i click on the game and he show me error .
error msg : "the application has failed to start because its side-by-side configuration is incorrect" . How do I fix it? Please help me
pic : pic 1

 

[bullzi]

Need to know some more info..

What are the specifications of your computer? What operating system are you on? 32 bit 64 bit?

 

[dvir11]

Need to know some more info..

What are the specifications of your computer? What operating system are you on? 32 bit 64 bit?

windwos 7 32 bit