Need your advice: eBay Dispute

I believe that the buyer is saying that the item us not as described so proof of postage is meaningless.
 
just a quick question...

Didn't you send the install disk/serials with the machine?
This ^^^

When you sell a pc with preinstalled software you are supposed to send all install discs and product keys with it, and if it was a retail copy with a genuine key then there shouldn't have been a problem.

The software wasn't pirated was it?
 
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