My neighbor called me over to fix her computer again saying its running very slowly. Well I looked in the processes in the task manager and noticed System Idle Process was running high even while I was trying to do things on the computer I also noticed multiple svchost.exe processes and lsass.exe. I tried to remove svchost.exe in safe mode command prompt and it showed "access denied". I ran the windows MRT and spysweeper antivirus and nothing showed up. I'm not sure what to do next.