So losing profit is a "win" in your book?
I get what he's saying. Dealing with super cheap customers that expect miracles for the lowest price possible will most certainly takes years off of your life. I did a virus/spyware cleanup on a friend of a friend's PC for a flat rate of $50 a while back. It took several days to clean it up (I worked on it after work, when I had time). Then the guy didn't want to pay because he was expecting this old machine with 1GB of RAM running Vista to perform like a brand new PC. After much back and forth I finally got the money, but I had to end up going to the guy's house to hook it back up to his internet connection (not part of the original deal at all). I can truly say that $50 was a loss on this one due to the amount of time and energy I spent on it. Not worth it...