Computer help

[Callahan]

So I'm not very computer smart.

But basically....I am trying to play a computer game and everytime it freezes and the screen goes black. Sometimes my computer even restarts. I tried googling and I came to these conclusions.

Maybe my videocard, my monitor (have had it since 2001ish , haha) or maybe my computer is getting too hot inside. I took the side panel off but it doesn't help.

Anyways, here'smy information.


OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name THOMAS-XHAYV4U9
System Manufacturer NVIDIA
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2009 Mhz
Processor x86 Family 15 Model 75 Stepping 2 AuthenticAMD ~2009 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 8/9/2006
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name THOMAS-XHAYV4U9\Callahan
Time Zone Central Daylight Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 557.11 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys


If you need any information I can post it, if you help me find how to get there. Otherwise if you can just tell me what the problem is if you know? Thanks so much!


Also...all of a sudden one day my speakers stopped working too mid-song, but I guess that's less important right now.

 

[JogaBonito1502]

Can you go to the start menu, and type dxdiag on the run prompt. A screen will pop up, click yes, then copy and paste the information under "system" and "display"?

Also, can you tell use the game you're trying to play? What is the ambient temperature in your room? How clean is the inside of your computer? Have you updated drivers recently?

 

[Callahan]

Can you go to the start menu, and type dxdiag on the run prompt. A screen will pop up, click yes, then copy and paste the information under "system" and "display"?

Also, can you tell use the game you're trying to play? What is the ambient temperature in your room? How clean is the inside of your computer? Have you updated drivers recently?

Trying to play World of Warcraft, my room is generally at 70 degrees all times, pretty clean, I just cleaned the dust out a few weeks ago. And Yes, I reformatted my computer and had my friend installed all the drivers. He's very good with computers so I can feel safe assuming it's all up to date


------------------
System Information
------------------
Time of this report: 7/14/2010, 14:00:55
Machine name: THOMAS-XHAYV4U9
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.100216-1441)
Language: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: AWRDACPI
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, MMX, 3DNow (2 CPUs), ~2.0GHz
Memory: 1024MB RAM
Page File: 321MB used, 2139MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

---------------
Display Devices
---------------
Card name: Radeon X1800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x7100)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_7100&SUBSYS_0B121002&REV_00
Display Memory: n/a
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6925 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 2/10/2010 23:45:14, 325120 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 2/11/2010 02:38:10, 3565056 bytes
Device Identifier: {D7B71EE2-3240-11CF-BF68-182BA1C2CB35}
Vendor ID: 0x1002
Device ID: 0x7100
SubSys ID: 0x0B121002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_10DE&DEV_0059&SUBSYS_310015BD&REV_A2
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.6010 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/13/2006 13:39:00, 3844288 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 26, 25
Static/Strm HW 3D Bufs: 26, 25
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Realtek AC97 Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.6010 (English)
Driver Attributes: Final Retail
Date and Size: 1/13/2006 13:39:00, 3844288 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x005A
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 01:08:42, 57600 bytes
| Driver: usbd.sys, 8/29/2002 07:00:00, 4736 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x046D, 0xC016
| | Location: Optical USB Mouse
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidclass.sys, 8/4/2004 01:08:19, 36224 bytes
| | Driver: hidparse.sys, 8/4/2004 01:08:16, 24960 bytes
| | Driver: hid.dll, 8/4/2004 02:56:42, 20992 bytes
| | Driver: hidusb.sys, 8/29/2002 07:00:00, 9600 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x046D, 0xC016
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouclass.sys, 8/4/2004 00:58:32, 23040 bytes
| | | Driver: mouhid.sys, 8/29/2002 07:00:00, 12160 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 01:14:36, 52736 bytes
| Driver: kbdclass.sys, 8/4/2004 00:58:32, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 03:01:07, 40840 bytes
| Driver: kbdclass.sys, 8/4/2004 00:58:32, 24576 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 03:01:07, 40840 bytes
| Driver: mouclass.sys, 8/4/2004 00:58:32, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Wireless Network Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 208.9 GB
Total Space: 239.4 GB
File System: NTFS
Model: Maxtor 7L250R0

Drive: E:
Free Space: 239.0 GB
Total Space: 239.4 GB
File System: NTFS
Model: Maxtor 7L250R0

Drive: D:
Model: OPTORITE DVD RW DD0201
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 00:59:52, 49536 bytes

Name: Radeon X1800 Series

 

[iPwn]

Where in the process of launching is the game freezing? Your specs are up-to-date with drivers etc. so there's no issue there. Might be a hardware failure but are you able to play other games just fine? Could also be a bad install.

 

[JogaBonito1502]

This HAS to be video card or memory. I think you need more RAM. You only have 1GB.

 

[Callahan]

Ah I load up the game, and play for 5-10 minutes before it happens. I'm not sure it's the videocard I got it a year or so ago and my friend said it was still pretty good. So I hope it's not that, but I was also considering RAM or I read somewhere power supply? Might be a dumb question but where can I go to get more RAM? Thanks for the help so far.

 

[iPwn]

Sounds like a heat issue to me. Do you run other games that do the same thing? Or other processor intensive apps?

 

[Callahan]

The only game I play is WoW, and it's also the thing that gives me problems. All I use my computer for is WoW, and to browse the net, facebook, etc.

 

[Callahan]

bump :-/

 

[iPwn]

Ok where in the process of launching is the computer freezing?