This is a copy of a letter I am sending to Robert Watkins, Managing Director of Acer UK Limited expressing my utter dissatisfaction with the machine I purchased only 2 years ago.
"Mr R Watkins
Managing Director
Acer UK Limited
Heathrow Boulevard 3
282 Bath Road
West Drayton UB7 0DQ
Dear Mr Watkins
Re: serial number supplied date of purchase 9/2/2008
I am writing this letter in the hope you will be able to explain to me why my machine has packed up after only 2 years of use.
I am amazed that this machine has just packed up, especially as I did not pay for the extended warranty. Therefore does this mean if you don't pay extra for the extended warranty your machines will not last past 2 years.
I also find it incredulous that after having paid £54 to get the hard drive to Acer for the initial inspection of the faulty hard drive, I have now been quoted £173.59 to fix the hard drive. If I was a complete fool and agreed to this outrageous charge the total charges would amount to £227.59. Why would I want to pay this exorbitant amount to get it fixed? I would be better off getting a new machine (although I cannot afford to get a new machine). Obviously I will never buy another Acer machine as they offer no value for money.
I will be sending a copy of this letter to Watchdog, and all the PC magazines. I have also contacted Trading Standards as the fact this machine has completely broken down after just 2 years is way below the level of customer satisfaction and should be investigated.
I will also be actively encouraging people, family and friends, acquaintances not to purchase an Acer machine as they are rubbish.
Yours sincerely
Judy Abraham"
"Mr R Watkins
Managing Director
Acer UK Limited
Heathrow Boulevard 3
282 Bath Road
West Drayton UB7 0DQ
Dear Mr Watkins
Re: serial number supplied date of purchase 9/2/2008
I am writing this letter in the hope you will be able to explain to me why my machine has packed up after only 2 years of use.
I am amazed that this machine has just packed up, especially as I did not pay for the extended warranty. Therefore does this mean if you don't pay extra for the extended warranty your machines will not last past 2 years.
I also find it incredulous that after having paid £54 to get the hard drive to Acer for the initial inspection of the faulty hard drive, I have now been quoted £173.59 to fix the hard drive. If I was a complete fool and agreed to this outrageous charge the total charges would amount to £227.59. Why would I want to pay this exorbitant amount to get it fixed? I would be better off getting a new machine (although I cannot afford to get a new machine). Obviously I will never buy another Acer machine as they offer no value for money.
I will be sending a copy of this letter to Watchdog, and all the PC magazines. I have also contacted Trading Standards as the fact this machine has completely broken down after just 2 years is way below the level of customer satisfaction and should be investigated.
I will also be actively encouraging people, family and friends, acquaintances not to purchase an Acer machine as they are rubbish.
Yours sincerely
Judy Abraham"