True, but I didn't act like I did. I get people in there that actually try and tell me how to fix their computer.
Actual conversation..
"Sir, your harddrive has failed which is why your computer is not booting."
"Wipe out the virus, that's what I did before."
"Sir, I'm sorry but that won't fix the problem, your harddrive has mechanically failed."
"I know you can fix the harddrive, so do it. I did it before."
"Sir, I cannot fix the drive unless it is replaced entirely, it has failed beyond my repair."
"Goddamnit, you people are a rip-off. If you won't be honest about fixing my computer, then I'll fix it myself."
"Ok sir, it's ready for pickup."
And guess what, 2 days later, he called me back and wanted it fixed.
Point is, there's a lot of folks out there who THINK they know what they're talking about and express that. Most of us waited until we really knew