It might not be an new board, it is an clearance item from Microcenter, which means somebody bought it, something happened (incompatible, not working, etc), and returned it. Which is why its an clearance. The previous buyer could have done anything to it.
If all that were suggested doesnt work, I think you may want to try another board?
He fixed it the ram just needed to be taken out and reseated. They were all in and everything but just weren't totally seated right. Its up and running now tho...