Hello everyone
First time posting here;
I've been reading this great forum for some time, looking for answers for a problem I have, however I'm overwhelmed and mostly goes right over my head, my computer skills are limited do basics only.
Here's my problem; due to a virus I had to do a completely recovery on my Gateway using the manufacturer "recovery which supposedly should have saved my documents" it defolted to a "my back-up" documents. Some some reason, I can't open those documents which contains lots of pictures and some word docs as well.
When I right click on this "my back-up file", its properties indicate 9 plus gig of memory which is about right. Again, I just can't open those documents.
Is there a chance that with some help from you guys I can recover and see those documents again?
I would appreciate if some of you could help me.
Thank you
JoeD
First time posting here;
I've been reading this great forum for some time, looking for answers for a problem I have, however I'm overwhelmed and mostly goes right over my head, my computer skills are limited do basics only.
Here's my problem; due to a virus I had to do a completely recovery on my Gateway using the manufacturer "recovery which supposedly should have saved my documents" it defolted to a "my back-up" documents. Some some reason, I can't open those documents which contains lots of pictures and some word docs as well.
When I right click on this "my back-up file", its properties indicate 9 plus gig of memory which is about right. Again, I just can't open those documents.
Is there a chance that with some help from you guys I can recover and see those documents again?
I would appreciate if some of you could help me.
Thank you
JoeD