cannot open webpage

[rich69]

My laptop runs vista, shows good signal strength but will not connect to any web pages. Anyone help?

 

[PvilleStang]

Sounds like either: A) you're not connected to your router / network.
B) Your DNS settings aren't all there
C) Your modem is down...

It could be a lot of things, but I see you made it here...
Try opening up the command prompt (Start > Run: Type in cmd.exe and hit RUN)
At the prompt, type in "netstat /all" and copy what you see into a reply, and that should help to figure out what your problem is.

 

[rich69]

Reply in 2 parts
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\karl>netstat/all

Displays protocol statistics and current TCP/IP network connections.

NETSTAT [-a] [-b] [-e] [-f] [-n] [-o] [-p proto] [-r] [-s] [-t] [interval]

-a Displays all connections and listening ports.
-b Displays the executable involved in creating each connection or
listening port. In some cases well-known executables host
multiple independent components, and in these cases the
sequence of components involved in creating the connection
or listening port is displayed. In this case the executable
name is in [] at the bottom, on top is the component it called,
and so forth until TCP/IP was reached. Note that this option
can be time-consuming and will fail unless you have sufficient
permissions.
-e Displays Ethernet statistics. This may be combined with the -s
option.
-f Displays Fully Qualified Domain Names (FQDN) for foreign
addresses.
-n Displays addresses and port numbers in numerical form.
-o Displays the owning process ID associated with each connection.
-p proto Shows connections for the protocol specified by proto; proto
may be any of: TCP, UDP, TCPv6, or UDPv6. If used with the -s
option to display per-protocol statistics, proto may be any of:
IP, IPv6, ICMP, ICMPv6, TCP, TCPv6, UDP, or UDPv6.
-r Displays the routing table.
-s Displays per-protocol statistics. By default, statistics are
shown for IP, IPv6, ICMP, ICMPv6, TCP, TCPv6, UDP, and UDPv6;
the -p option may be used to specify a subset of the default.
-t Displays the current connection offload state.
interval Redisplays selected statistics, pausing interval seconds
between each display. Press CTRL+C to stop redisplaying
statistics. If omitted, netstat will print the current
configuration information once.


C:\Users\karl>Microsoft Windows [Version 6.0.6000]
'Microsoft' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl>Copyright (c) 2006 Microsoft Corporation. All rights reserved.
'Copyright' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl>
C:\Users\karl>C:\Users\karl>netstat/all
The system cannot find the path specified.

C:\Users\karl>
C:\Users\karl>Displays protocol statistics and current TCP/IP network connection
s.
'Displays' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl>
C:\Users\karl>NETSTAT [-a] [-b] [-e] [-f] [-n] [-o] [-p proto] [-r] [-s] [-t] [i
nterval]

Displays protocol statistics and current TCP/IP network connections.

NETSTAT [-a] [-b] [-e] [-f] [-n] [-o] [-p proto] [-r] [-s] [-t] [interval]

-a Displays all connections and listening ports.
-b Displays the executable involved in creating each connection or
listening port. In some cases well-known executables host
multiple independent components, and in these cases the
sequence of components involved in creating the connection
or listening port is displayed. In this case the executable
name is in [] at the bottom, on top is the component it called,
and so forth until TCP/IP was reached. Note that this option
can be time-consuming and will fail unless you have sufficient
permissions.
-e Displays Ethernet statistics. This may be combined with the -s
option.
-f Displays Fully Qualified Domain Names (FQDN) for foreign
addresses.
-n Displays addresses and port numbers in numerical form.
-o Displays the owning process ID associated with each connection.
-p proto Shows connections for the protocol specified by proto; proto
may be any of: TCP, UDP, TCPv6, or UDPv6. If used with the -s
option to display per-protocol statistics, proto may be any of:
IP, IPv6, ICMP, ICMPv6, TCP, TCPv6, UDP, or UDPv6.
-r Displays the routing table.
-s Displays per-protocol statistics. By default, statistics are
shown for IP, IPv6, ICMP, ICMPv6, TCP, TCPv6, UDP, and UDPv6;
the -p option may be used to specify a subset of the default.
-t Displays the current connection offload state.
interval Redisplays selected statistics, pausing interval seconds
between each display. Press CTRL+C to stop redisplaying
statistics. If omitted, netstat will print the current
configuration information once.

 

[rich69]

Part 2 reply
C:\Users\karl>
C:\Users\karl> -a Displays all connections and listening ports.
'-a' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> -b Displays the executable involved in creating each
connection or
'-b' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> listening port. In some cases well-known executabl
es host
'listening' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> multiple independent components, and in these case
s the
'multiple' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> sequence of components involved in creating the co
nnection
'sequence' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> or listening port is displayed. In this case the e
xecutable
'or' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> name is in [] at the bottom, on top is the compone
nt it called,
'name' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> and so forth until TCP/IP was reached. Note that t
his option
'and' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> can be time-consuming and will fail unless you hav
e sufficient
'can' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> permissions.
'permissions.' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> -e Displays Ethernet statistics. This may be combined
with the -s
'-e' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> option.
'option.' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> -f Displays Fully Qualified Domain Names (FQDN) for f
oreign
'-f' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> addresses.
'addresses.' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> -n Displays addresses and port numbers in numerical f
orm.
'-n' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> -o Displays the owning process ID associated with eac
h connection.
'-o' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> -p proto Shows connections for the protocol specified by pr
oto; proto
'-p' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> may be any of: TCP, UDP, TCPv6, or UDPv6. If used
with the -s
'may' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> option to display per-protocol statistics, proto m
ay be any of:
'option' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> IP, IPv6, ICMP, ICMPv6, TCP, TCPv6, UDP, or UDPv6.

'IP' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> -r Displays the routing table.
'-r' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> -s Displays per-protocol statistics. By default, sta
tistics are
'-s' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> shown for IP, IPv6, ICMP, ICMPv6, TCP, TCPv6, UDP,
and UDPv6;
'shown' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> the -p option may be used to specify a subset of t
he default.
'the' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> -t Displays the current connection offload state.
'-t' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> interval Redisplays selected statistics, pausing interval s
econds
'interval' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> between each display. Press CTRL+C to stop redisp
laying
'between' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> statistics. If omitted, netstat will print the cu
rrent
'statistics.' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl> configuration information once.
'configuration' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\karl>
C:\Users\karl>
C:\Users\karl>C:\Users\karl>

 

[wmorri]

Hi,

Here are some other things that you can find out for us to help you figure this out. Please do each of these things one at a time in cmd.

ipconfig /all
ping www.google.com
ping 209.85.171.100

This will help us figure out if you have a connection to the internet not just your intranet.

Cheers!

 

[PvilleStang]

Make sure there's a space between netstat_/all (or try netstat_-a, but rather than use the underscore, I entered it to show the space). Also, what wmorri said above is also important to log.