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Old 12-05-2008, 08:55 AM   #26
bullzi
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Default Re: Which gets your further with tech support? Angriness or Kindness?

Coming from somebody who is in the IT industry, people who are calm with me on the phone get much further. People who are pissed off because their computer's aren't done within the first few hours they drop it off, get no sympathy.
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