wont connect to network

[danny501]

im trying to fix a laptop for my cousin. its a compaq presario v4000. the problem im having is that it wont connect to a network. it doesnt matter whos network(doesnt work on his or mine). also, neither the wireless or regular ethernet cable work. ive trying using both and i get the same result. i have the wireless turned on, the computer recognizes it. when i search for networks in range, it says "windows cannot configure this wireless connection" if i try to repair the connection, it fails saying that it cannot be completed since it cant connect to a network. when i connect an ethernet cable, it says that windows cannot configure the connection. ive tried doing a system restore but that doesnt help. im at a loss as to whats wrong. any ideas? thanks.

 

[Computer Head]

Are the drivers loaded for the NICs? Try uninstalling and reinstalling the NIC drivers so that the IP stack clears out and gets rebuilt.

 

[mgarrett]

You could always reset the stack without reinstalling as well.

go to start - run and type netsh int ip reset c:\resetlog.txt

 

[Celegorm]

Are the devices set to get IP through DCHP or did they somehow get set to looking for a static IP?