this wasn't a French Canadian, it was a woman in Brussels... (so it's just people who can speak french who are rude, nothing to do with nationality!)
I moved away from the 1st line support to second line, (now I've moved away from that too somewhat), but I still get to be on call in the evening sometimes,
that's not so bad, you only ever get called when things have gone really wrong and 1st line can't deal with it, and in the middle of the night you get to talk to some cheery Australians and such, good fun...
(I do actually like working in computer support, though am glad to be moved away from 1st line desktop support to where I am now)
I moved away from the 1st line support to second line, (now I've moved away from that too somewhat), but I still get to be on call in the evening sometimes,
that's not so bad, you only ever get called when things have gone really wrong and 1st line can't deal with it, and in the middle of the night you get to talk to some cheery Australians and such, good fun...
(I do actually like working in computer support, though am glad to be moved away from 1st line desktop support to where I am now)