That, and typically the people who say stuff like that don't know what "right click" is. Trying to explain things to people over the phone is like teaching a blind man to see. You just cannot do it.
ive seen a few from customer support logs, stuff like
"can you please tell me where the "Any" key is, i cant find it on my keyboard"
or
Customer: "the cuholder on my computer is broken"
Assistant: "sir, our computers do not come with cuholders, did you buy this after you got the computer?"
Customer: "no, it definetly came with the computer"
Assistant: "could you describe the cupholder?"
Customer: "well, its on the front of the computer, a tray that comes out with a hole in it"
... lol
Thats one of the hardest things for a computer support specialists. You have to be able to picture the problem, and be able to explain how to solve the issue in terms non computer users can understand.
It's also one of the reasons why people get so frustrated with computer support specialists.
lol...omg this thread is hilarious, i check it everyday...
I remember the first time i learned the shutdown command.
i typed it for 30 seconds and i gave the caption "this computer will self-destruct in..."
then i called my little brother over...
it was so funny cuz he jumped over the bad crouched on the ground and yelled "Luiz! Get down that thing gonna kill u!"
then a couple seconds later he slowly gets up, and cautiosly moves to the monitor, when he sees the clock ticking down to 5 seconds, he runs out of the room and hides under his bed...
it was quite funny