I have a Toshiba 16X Super Multi-Format DVDRW/DVD-RAM Drive, and I need to know what firmware I need to download. I've looked on the Toshiba website, and couldn't figure anything out. I was on with 5 different Gateway support people. And I've been searching for over a week.
I would greatly appreciate any help provided!
The DxDiag shows my optical drive as TSSTcorp CD/DVDW TS-H652D SCSI CdRom Device, but the guys at Gateway told me I have the Toshiba model. My optical drive does work, but I am unable to burn any media. And I really need to put some home movies on a DVD-R disc to ship out to family. Please help me!
I would greatly appreciate any help provided!
Code:
------------------
System Information
------------------
Time of this report: 2/5/2008, 22:11:30
Machine name: KHLEBOYKO-PC
Operating System: Windows Vistaâ„¢ Home Premium (6.0, Build 6000) (6000.vista_gdr.071009-1548)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: GM5478
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Quad CPU @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 2030MB RAM
Page File: 811MB used, 3467MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8500 GT
Manufacturer: NVIDIA
Chip type: GeForce 8500 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_047D10DE&REV_A1
Display Memory: 1000 MB
Dedicated Memory: 241 MB
Shared Memory: 758 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.6925 (English)
-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7626&SUBSYS_107B7200&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/1/2006 23:36:49, 235520 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Output Device (SPDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7626&SUBSYS_107B7200&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/1/2006 23:36:49, 235520 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2936
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 1/29/2008 21:17:10, 192000 bytes
| Driver: usbd.sys, 1/29/2008 21:17:10, 5888 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x0461, 0x4D16
| | Location: Port_#0001.Hub_#0007
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 11/2/2006 00:55:01, 12288 bytes
| | Driver: hidclass.sys, 11/2/2006 00:55:01, 38912 bytes
| | Driver: hidparse.sys, 11/2/2006 00:55:00, 25472 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x0461, 0x4D16
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouhid.sys, 11/2/2006 00:51:12, 15872 bytes
| | | Driver: mouclass.sys, 11/2/2006 01:49:54, 31848 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 11/2/2006 00:51:13, 54784 bytes
| Driver: kbdclass.sys, 11/2/2006 01:49:57, 32872 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 11/2/2006 00:51:13, 54784 bytes
| Driver: kbdclass.sys, 11/2/2006 01:49:57, 32872 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/2/2006 01:50:28, 50792 bytes
| Driver: sermouse.sys, 11/2/2006 00:51:11, 19968 bytes
| Driver: mouclass.sys, 11/2/2006 01:49:54, 31848 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 125.7 GB
Total Space: 271.1 GB
File System: NTFS
Model: ST3500630AS
Drive: D:
Model: TSSTcorp CD/DVDW TS-H652D SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6000.16386 (English), 11/2/2006 00:51:44, 67072 bytesThe DxDiag shows my optical drive as TSSTcorp CD/DVDW TS-H652D SCSI CdRom Device, but the guys at Gateway told me I have the Toshiba model. My optical drive does work, but I am unable to burn any media. And I really need to put some home movies on a DVD-R disc to ship out to family. Please help me!
