ssc456
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ok just thought id share my troubles with you.
ok 31st august 2007, i phone be broadband and attempt to register with them they take my mums debit card details and then say there is a £24 activation fee i then tell them there is no money in the account at the moment so dont continue with the order i will phone you in a month or so when i have a debit card you can register with.
so ok i take the piss a bit and decide to phone them yesterday a bit of a delay i know but n e how i get on the phone to them give them my home number and they say you are already registered with us just change your card details online so i do that then they decide to tell me i oh the £85
so i question this and they tell me i ow them £24 activation fee then £18 for
septemver - november
£18 for
november to december and £8 for december to january.
plus some charges somewhere
so i tell them i have not been using there service and they hadnt sent me a router out to use it with, they then say yes we will not send you a router until you pay the £24 activation fee.
at this point im getting really annoyed and i refer them to an email that i recieved in september that says card unauthorized payment awaiting member response, ( aka my mums card failed like i said it would and they want me to update card details) so i say that email says awaiting member response therefor you should not continue with the order until i update my card details or contact you.
so i then have a final say and i tell them,
"ok despite what happened there is no way i am paying for 3 months worth of broadband i have not used, i will pay you the £24 activation fee and £18 1 months line rental that is it."
the lady on the phone then turns to say we can accept that payment but you will still ow us money for the past 3 months.
so i tell them ok how do i complain because there is no way that is going to happen, she tells me i can email them so i do and i recieve an email back this morning saying thankyou for your payment i get really annoyed and think if they have taken £85 out of my account ill kill em lol, but the email also said your router has been dispatched and we will begin to bill you once you have recieved it, now that is my key line from the email.
so i phone them and question how much they have taken out of my account they say £18 for january to febuary i say ok fair enough and the router is coming so we are all square, she then says no you still are 3 months in debt, i then point out the clause in the emails that says when you recieve your router we will begin to bill you monthly, she then stumbles on the phone and goes to check something with the manager and then comes back to me and says ok when you recieve your router phone us and we will remove the last 3 months bills,
i then cheer and green from ear to ear lol and take down her name and the time and date i made the call, now i am just hoping that when i recieve the router they do not change there mind. just thought id share that with ya.
sorry for writing so much lol
ok 31st august 2007, i phone be broadband and attempt to register with them they take my mums debit card details and then say there is a £24 activation fee i then tell them there is no money in the account at the moment so dont continue with the order i will phone you in a month or so when i have a debit card you can register with.
so ok i take the piss a bit and decide to phone them yesterday a bit of a delay i know but n e how i get on the phone to them give them my home number and they say you are already registered with us just change your card details online so i do that then they decide to tell me i oh the £85
so i question this and they tell me i ow them £24 activation fee then £18 for
septemver - november
£18 for
november to december and £8 for december to january.
plus some charges somewhere
so i tell them i have not been using there service and they hadnt sent me a router out to use it with, they then say yes we will not send you a router until you pay the £24 activation fee.
at this point im getting really annoyed and i refer them to an email that i recieved in september that says card unauthorized payment awaiting member response, ( aka my mums card failed like i said it would and they want me to update card details) so i say that email says awaiting member response therefor you should not continue with the order until i update my card details or contact you.
so i then have a final say and i tell them,
"ok despite what happened there is no way i am paying for 3 months worth of broadband i have not used, i will pay you the £24 activation fee and £18 1 months line rental that is it."
the lady on the phone then turns to say we can accept that payment but you will still ow us money for the past 3 months.
so i tell them ok how do i complain because there is no way that is going to happen, she tells me i can email them so i do and i recieve an email back this morning saying thankyou for your payment i get really annoyed and think if they have taken £85 out of my account ill kill em lol, but the email also said your router has been dispatched and we will begin to bill you once you have recieved it, now that is my key line from the email.
so i phone them and question how much they have taken out of my account they say £18 for january to febuary i say ok fair enough and the router is coming so we are all square, she then says no you still are 3 months in debt, i then point out the clause in the emails that says when you recieve your router we will begin to bill you monthly, she then stumbles on the phone and goes to check something with the manager and then comes back to me and says ok when you recieve your router phone us and we will remove the last 3 months bills,
i then cheer and green from ear to ear lol and take down her name and the time and date i made the call, now i am just hoping that when i recieve the router they do not change there mind. just thought id share that with ya.
sorry for writing so much lol
