username and password is: admin
Yeah, they can help you if you call them directly. But they'll probably tell you the same thing. My router for instance....if I forget the WEP key, I can log into my router (just as how I explained to you) and look in the advanced tab, etc., etc. The WEP key is right there in plain site. I copy it down with pen and paper. Go back to the Windows Connect to Network window and type that in. Once it's in, you're connected to the Internet. This key will never have to be entered again as long as you don't change your default WEP key.