So I'm interviewing for a job that I have previously been denied for. They called me for a second interview after a number of months. I was previously denied for having a poor technical interview with them. I'm no idiot when it comes to hardware/software repair and diagnosis, but some of the questions were phrased in a way that I had not seen before. If you can, please try and help me formulate some answers for the following questions, and keep in mind that this is general phone tech support where no specific software is available to me to solve the issues:
1. List the first 5 steps you would take to diagnose a virus.
2. List the first 5 steps you would take to clear a computer of a virus.
3. If a customer claims that his Internet Explorer is crashing or freezing everytime he opens it, list the first 5 steps you would take to diagnose the problem.
4. What is the purpose of releasing and renewing an IP address? (I know what this does, but I'd like to find a stronger answer)
1. List the first 5 steps you would take to diagnose a virus.
2. List the first 5 steps you would take to clear a computer of a virus.
3. If a customer claims that his Internet Explorer is crashing or freezing everytime he opens it, list the first 5 steps you would take to diagnose the problem.
4. What is the purpose of releasing and renewing an IP address? (I know what this does, but I'd like to find a stronger answer)