Ha, lol. It's like, what can you do if the computer explodes. Nothing really. It's just dead in the water.
Customer service shouldn't have to rely too much on the manual or reading off the computer screen. I mean, they're hired because they're "competent" in their field. Sometime, I wish they can use their common knowledge to help customers and occasionaly refer to the manual should you become stuck on something.
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Well, I just got off the phone with Citi's website support because I've been having trouble registering my card. I have to say that the customer service is tons better. I actually got someone who spoke clear english!!!!! Yes, SCORE!!!!! I enjoyed talking to him and he was very professional. Sorted out the trouble, did what was necessary and remained calm. Thumbs up there!!! Now why can't we all have people like him instead of PJ from Pompei?