Or he could just tell us the problem and have the forums help him out so he can fix in on his own. Save himself from having to move or backup anything, and save him the thousands of dollars that PC stores charge (maybe a bit exaggerated). I really wouldn't put my PC in the hands of someone else and then having them charge me as much as they do. It's great if you have PC problems, you don't know anything about PCs, you know a very knowledgeable PC repair shop, and you are rich.