I need help with a desk top computer with windows XP. Problem is when I try and download certain files (such as state tax forms, or almost any goverment document) I get a box that pops up and says "Windows Explorer has encountered a problem and needs to close." and there is nothing I can do, I have to close, any information I was working on is gone!! and I have to start over, and avoid that download, This does not happen with my lap top, it is very annoying, any help would be welcome, Thanks, O-Bar