computer crashing online and offline

[carewithlove]

can anyone explain what these errors mean they happen online and offline when the computer crashes and reboots Its self unplugged everything except
monitor,mouse and keyboard and these errors come up.



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Computer crashed rebooted It's self
Microsoft Windows came up with.
Error Signature
BCCode:1000008e
BCP1:C0000005
BCP2:BF809362
BCP3:ECBEC858
BCP4:00000000 OSVer: 5_1_2600 SP:2_0 PRODUCT:256_1
Error Report Contents.
C:\DOCUME~1\ADELAH~1\locals~1\Temp\WER6db1.dir00\Mini042007-02dmp
C:\DOCUME~1ADELAH~1\LOCALS~1\Temp\WER6db1.dir00\sysdata.XML
5.15pm went back online
5.25pm Crashed and rebooted.
Error Signature
BCCode:1000008e
BCP1:C0000005
BCP2:BF80195D
BCP3:F703C738
BCP4:00000000 OSVer:5_1_2600 SP:2_0 PRUDUCT:256_1
ERROR REPORT CONTENT.
C:\DOCUME~1\ADELAH~1\locals~1\Temp\WER633e.dir00\mini 042007-03dmp
C:\DOCUME~1\ADELAH~1\locals~1\Temp\WER633e.dir00\sysdata.mxl
5.35pm-6pm online Crashed rebooted.
6pm-7.30pm left computer on to see If It would crash without being online.
Sometime between 6pm & 7.30 It crashed & rebooted It's self.
Came up at 7.30 and It read the system has recovered from a serious error.
Error Signature.
BCCode:24
BCP1:001902FE
BCP2:EC72338C
BCP3:EC723008
BCP4:805776CC OSVer:5_1_2600 SP:2_0 Pruduct:256_1
ERROR REPORT CONTENTS.
C:\DOCUME~1\ADELAH~1\locals~1\Temp\WER648b.dir00\mini 042007-5.dmp
C:\DOCUME~1\ADELAH~1\LOCALS~1\Temp\WER648b.dir00\sys.xml

 

[ace777]

My internet won't let me search for it ( at school). just type the error codes in and search for the cause, if your ot sure what it means post it one here.What was the last thing that happened before all these errors happened?

 

[carewithlove]

Hi,
Thanx for getting back to me? the last thing that happened
was I was online the computer crashed rebooted Itself once
rebooted came up with all those errors. We did take it to be fixed no hardware/software problems, just viruses which
have now been sorted. The same thing happened again took it back no charge except for added memory. Same thing happened again sent e-mail with all the errors they
rang me this morning and suggested unplugging everything except monitor.keyboard,printer and speakers.
Its still crashing so I've got to get back intouch with them
on Monday to let them know whats happened Adela.

 

[Raffaz]

Possible virus, check here.
http://support.microsoft.com/kb/903251

 

[phaze112]

Have you booted in Safe Mode?

If not do that and see whats up.

 

[carewithlove]

Hi Raffaz,
Thanx for getting back to me It seems very likely that the Haxdoor virus could
be the problem,I've sent your reply to the guys who are trying to sort out my computer. Can you tell me how serious this virus Is?,Im expecting a phone call
from the computer guy tomorrow so I'll find out what they think the next step is. Then I will let you know what course of action they want to take.
Thanx again for all your help. Adela.

 

[carewithlove]

Hi Phaze,
Do you mean put the computer in safe mode and then click
on restart? Adela.

 

[carewithlove]

Hi Raffaz,
The computer guy wiped everything off the computer
reinstalled windows XP plus service pack 2,AVG Antivirus,
and ccleaner and It hasn't made any difference It's still
crashing so now I haven't got a clue to what It could be have you got any Ideas what it now could be the problem?.
Please reply to this post Adela.

 

[carewithlove]

Hi Ace,
Thanx for the reply the last thing that happened when the computer crashed I was online I can't remember what I was doing but It just crashed and rebooted it's self. Raffaz
who also replied to this post suggested it could be a virus
called the Haxdoor. And the only way to get rid of this virus
is to completly wipe the computer. Then reinstall windows
XP along with service pack 2 that has now been done along with AVG Antivirus & ccleaner and that hasn't fixed the problem It's still crashing & rebooting. So now I haven't got a clue to what the problem now Is. Have you got any idea's? Adela.

 

[blackjack]

Did the guy try running the computer with just the os installed to see if your computer was stable with no programs? if it is then its a program or driver confliction somewhere, if the computer is still crashing with just xp installed then you must have a hardware issue like bad hardrive or ram maybe. Hows the system temperature?