soulfire77
Beta member
- Messages
- 1
eMachines used deceptive language in reporting the amount of memory (RAM) my computer has. (eMachines model # W3107)
I bought a computer that advertises "512MB DDR SDRAM" on a sticker located on the front of the computer. It makes no mention of the fact that 128MB of that memory is "borrowed" by it's intergrated video card, making the computer's total "usable" memory only 384MB. I did not realize this problem until after my warranty expired, because I did not encounter a software conflict until recently. I contacted eMachines customer service, only to be given a sales pitch on a new $150 PCI-Express video card. Instead of addressing the fact that they are diliberately misleading people, I was treated as if I simply had no idea what I was talking about. Common sense would dictate that anyone buying software would check the requirements against the sticker proudly displayed on the front of their computer, would they not? The sticker makes no mention of the video card being intergrated or sharing the system's memory.
I made several attempts to fix this issue.I was told by a costumer service supervisor (Joseph_GWER9033) that I "do not have an issue". And, again, by another supervisor (Jesse 72273) that eMachines are "buyer beware" products and that I "should have known better".
I bought a computer that advertises "512MB DDR SDRAM" on a sticker located on the front of the computer. It makes no mention of the fact that 128MB of that memory is "borrowed" by it's intergrated video card, making the computer's total "usable" memory only 384MB. I did not realize this problem until after my warranty expired, because I did not encounter a software conflict until recently. I contacted eMachines customer service, only to be given a sales pitch on a new $150 PCI-Express video card. Instead of addressing the fact that they are diliberately misleading people, I was treated as if I simply had no idea what I was talking about. Common sense would dictate that anyone buying software would check the requirements against the sticker proudly displayed on the front of their computer, would they not? The sticker makes no mention of the video card being intergrated or sharing the system's memory.
I made several attempts to fix this issue.I was told by a costumer service supervisor (Joseph_GWER9033) that I "do not have an issue". And, again, by another supervisor (Jesse 72273) that eMachines are "buyer beware" products and that I "should have known better".
. Yeah, that sucks, but that's how companies make money, more than likely they were hoping you weren't knowledgable enough to figure out that it's really only 384 mb RAM, which really today is a bit absurd.
